Tashara Cass Email and Phone Number

Keep a pulse on daily revenue and expenses Effectively train guest service agents on proper front desk procedures.Skillfully manage the Front Office staff by creating an environment where motivated people want to join, learn, do their best, and advance. Lead a diverse team by modeling the way, by empowering, and coaching throughout the employment life cycle.Ensures guest service agents are in compliance with clean, neat uniforms and name badges.Complete reports in a timely that are shared with corporate.Proficient at managing inventory in the property management system.Frequently meets with and reviews work generated by the night auditor.Maintains regular attendance and is consistently on time.Maintains high standards of personal appearance and grooming, which include compliance with the dress code.Manager on Duty Worked with the General Manager to achieve and exceed guest satisfaction scores in all areas of the hotel.Responsible for satisfaction scores for the front desk operations. Addresses any deficiencies in the area immediately.Prepared schedule front office staff on a weekly basis. Verify accuracy of time clock punch in/out weekly(Dayforce and Paylocity) for front office staff.

Open merchandise, place merchandise in proper staging area. Locate staging area. Keep staging areas neat, located and organized. Keep back room clean as well. Promptly server customers at merchandise pick-up.

Scanning and bagging up customer merchandise. Assist customers with purchase of goods. -Run the lottery machine. -Maintain clean and neat workspace. -stock and rotate products when needed. Maintain accuracy during transactions. Make cakes and cupcakes when needed also.