Tasha Rucker, Mba, Psm™ Email & Phone Number

• Salesforce Sales Cloud Implementations from start to finish (100 – 300 hours projects)
• Salesforce Optimizations
• Salesforce-Pardot Integrations
• Salesforce Implementation Quick Starts (up to 20 hours)
• Salesforce Administrator Bootcamps/Training
• Pardot Administration and User TrainingCloud Expertise

• Salesforce Sales Cloud Implementations
• Salesforce-Pardot IntegrationsCloud Expertise
• Sales Cloud
• Service Cloud
• Nonprofit Success Pack
• Education Data Architecture

Davenport, Iowa, US

• Serve as primary Salesforce administrator for 60+ users.
• Provide point and click administration and configuration of Salesforce. Handle all administrative functions including, but not limited to, user account maintenance, reports and dashboards, workflows, process builder.
• Conduct User Acceptance Testing and end user training.
• Provide ongoing consulting and expertise in key areas of focus.
• Collaborate with business users and managers during the project initiation phase: setting project and feature backlog priorities, and defining scope.
• Work with institutional management teams to establish suitable processes to support administrative, development, and change management activities.

Davenport, Iowa, US

• Serves as the external relations administrator and college ambassador. Responsible for supervising 5 remote external representatives who support recruiting initiatives at the institution’s three campuses.
• Responsible for developing and maintaining relationships with strategic partners at colleges/universities across the United States (including Puerto Rico) and Canada.
• Develops, manages, and monitors recruiting strategies including college fairs, student club, and classroom presentations to support the college’s strategic enrollment objectives. Maximizes student population growth.
• Works closes with Marketing and University Development partners in the identification, development, and execution of marketing and services strategies and plans to support expected student growth.
• Hosts annual health professions faculty and advisor events at the institution’s three campuses, in addition to informational dinners at regional and national professional association meetings to promote the institution.
• Oversees new hire training, on-going coaching and development for the externals team to provide exceptional customer service to prospective students, product knowledge and business development skills through regular.

US

• Serves as the chief sales and marketing executive for the school as a member of the campus’s Executive Committee. Oversees administrative operations such as reception area, enrollment processing, mail room and inquiry.
• Maximizes profitability and student population growth through overseeing daily, monthly, and quarterly recruitment activities, generating marketing plans to support inquiry conversion, and manages P&L and annual.
• Train, coach, and develop admissions staff to provide exceptional customer service to prospective students through regular monitoring, providing consistent feedback and coordinating/facilitating training activities.
• Ensure compliance with all Art Institute standards, ethical standards, and compliance with all federal, state and accreditation requirement.Highlighted Achievements
• 104% of New Student Admissions Plan – FY14 H1
• 116% of New Student Admissions Plan – FY13

Phoenix, AZ, US

• DIRECTOR OF ENROLLMENT (Richmond, VA Campus) October 2008 – February 2011ASSOCIATE DIRECTOR OF ENROLLMENT (Richmond, VA Campus) March 2007 – October 2008ENROLLMENT MANAGER (Central Florida Campus) May 2005 – March.
• Maximized profitability and campus growth opportunities through enrollment and new student retention efforts. Increased student population from 700 students to over 1300 students.
• Developed monthly, quarterly and annual strategies to accomplish various departmental and campus goals.
• Trained, coached, and developed Enrollment Counselors and Enrollment Managers to provide an exceptional student experience during the enrollment process through second course completion.
• Ensured quality and excellent customer service through regular monitoring and providing consistent performance feedback.Highlighted Achievements
• 108% of New Enrollment Budget in NE Region – FY10 H1

Atlanta, Georgia, US

• Lead courses in English grammar, customer service, writing and verbal communication skills, and college level writing.
• Implemented various classroom management techniques for maintaining student attention, involvement and discipline.
• Developed daily lesson plans and testing materials; leveraged the use of technology to enhance instruction.
• Responsible for providing regular feedback on assignments and recommended solutions to improve learning experience.

Princeton, NJ, US

• Implemented local sales and marketing strategies to increase revenue and profitability.
• Performed local market research, gathered data, and prepared marketing reports to assist campus leadership in developing sales strategies.
• Managed inventory of instructional materials and supplies to support instructional facilitation.
• Supported district director with new student enrollment through admission process management.

Stamford, CT, US

• Accountable for an effortless and seamless guest experience for the entire duration of the hotel stay.
• Achieved optimal level of revenue while maintaining high levels of guest satisfaction through on-going communication with management of mainline and guest services.
• Ensured that each guest received the Sheraton service promise.
• Implemented training courses in all aspects of the front desk department to improve quality standards and a quality guest experience.

Columbus, Ohio, US

• Supervised the duties of part-time employees including floor coverage, opening and closing procedures, and assignment of daily sales goals.
• Managed daily operations including customer service, employee management, and opening and closing store.
• Leveraged inventory, cash control, and loss prevention techniques.
• Implemented sales strategies to increase daily sales volume.

Bloomington, MN, US

• Assisted in the development of guidelines that helped employees comply with regulations and improved the level of customer service to hotel guest.
• Responsible for managing guest accounts and ensured the guest received quality customer service during their hotel stay.
• Accepted and processed guest reservation to maximize revenue opportunities.
• Empowered to resolve guest complaints to ensure guest satisfaction and informed management of major challenges and disturbances.

Ranger, Everything Salesforce

Mba, Marketing

Ba, English