Tashauna Gordon Email and Phone Number

First point of contact to assist clients, representatives, partners and stakeholders via telephone with their immigration needsProvide information on current immigration policies, regulations, programs and application specificsVerify and update client records on information systems and databasesExceptional customer service and problem solving skills with the ability to process complex information and transmit in a clear and concise mannerExceeding departmental excellence standards and production requirements while displaying adaptability and flexibility

Provide professional customer service with the application of the official languages act (OLA) while working in a diverse fast- paced environmentScreen air travellers and their belongings prior to entering the sterile area or boarding aircraftsOperate equipment such as boarding pass security system (BPSS) verification scanner, hand held metal detector, X-ray machine, full body scanner, explosive trace detection device (ETD) and morePerform additional screening procedures such as full physical search of person (PSOP) and full physical search of baggage (PSOB) Enforce security regulations and ensure non- permitted or prohibited items enter the sterile area that present a threat to aviation and Canadian national securityComplete and maintain all training certifications according to the standards of Canadian Air Transport Security Authority (CATSA) and Transport Canada (TC)

Examines documentation and claims for authenticity, validity and completeness of information documents submitted and refers them for decisionSearch, cross reference, compile, update, validate and process data from various automated systems and databases while addressing discrepancies and anomaliesCommunicates with other areas of the department/ agencies to obtain and share informationWrites case notes and prepare forms and letters addressed to clientsContributes to the development or revision of administrative procedures and processes to improve effectiveness and efficiency

Knowledgeable in Refugee and Protected Persons line of immigration businessIdentifies and refers cases of potential violation of Citizenship and Immigration Act and regulations and reports information on trends of misrepresentation or non complianceExperience in Security Screening and CRA income verification processesSkilled in operating Global Case Management System (GCMS), Sara Tool, GCDocs Microsoft office suite (including outlook, word, and excel)Maintain and understand procedural and legislative changes

Experience in providing administrative and decision making expertise on permanent resident cases to team membersObtain and collect missing data/ information through extensive research while maintaining program integrityExercises delegated authority and discretion in accordance with regulations, policies and procedures in approving, referring, or rejecting applicationsVerify and update client records on information systems and databasesCreation of Microsoft Word templates and Manuals

Knowledge of Inland Spousal Sponsorship, Parents and Grandparents, and Open Work Permit line of immigration businessReviews and assesses applications to determine if clients meet eligibility requirements for immigration categories/permits they are applying underConducts information searches and composes appropriate correspondenceArchiving, file management and data entry