Tasheda Smalls Email & Phone Number

Orlando, FL, US

Orlando, Florida Area

Orlando, Florida Area

• I have been with Sedgwick for a little less than a year, but I have already been given the responsibility of supporting the Customer Service Team Lead in directing workflow and assignments to the rest of the team.
• I provide customer service representatives with assistance in expediting applications by developing preventative and corrective actions.
• I inform claimants of documentation required to process their claim, the required time frames, payment information and claim status either by phone or by written correspondence.
• I act as a customer liaison by assisting the customer with conflict resolution related to the application process and service, and I maintain professional client relationships.
• I regularly achieve departmental goals set forth to track client-driven performance objectives and service standards.

Receives calls and emails by responding in writing and or by telephone within designated timeframe. I act with a urgency to provide superior service to customers and internal business partners.. I have strong analytical skills and able to work independently and proactively to identify and resolve problems. I communicate professionally and effectively and.

Orlando, Florida Area

Use a soft collection approach to make contact with debtors by telephone, both incoming and outgoing calls. Negotiate and collect on past due accounts. I negotiate payment plans and analyze situation to determine best course to follow FDCPA guidelines and policies. Make independent choices to satisfy customer and resolve debtor issues. And initiate follow.

Contacting Installment lone/line customers whose accounts are past due Take inbound and outbound calls and written correspondence.I make arrangements with customers to bring account current. I negotiate payments,schedule and setup payment arrangements. Input data into a system and perform skip tracing functions.I have extensive knowledge of FDCPA.

• Receive inbound calls from branches to assist with policies and procedures and complex situations.
• Advise bankers how to navigate banker platform systems such as SVP, SVT, and Hogan; Open, close, or maintain consumer checking, savings, and portfolio management accounts. Assistance with correcting procedural error.
• Support Miscellaneous Retail processes, such as Savings Bond, Safe Box, Atm/Atm & Check Card, Teller processes, Branch settlements, Check card and Ach Fraud claims, Technical Exceptions, and Wire Transfers.
• Follow-up on Exception Items, photocopies of statements and checks, ACH Returns, Adjustments, Statement Issues, and Un-Posted items
• Obtaining a Faxed Image-Any Consumer or Business Deposit Account Imaged Document or Signature.
• Inquire on an imaged document, ex Review Titling from Original Document.

• Provide Support and leadership to a team of 14 teammate with assistant of banking knowledge and resolving customer issues.
• Open deposit accounts such as checking, savings, and CDA accounts
• Identify unexpressed and expressed cross selling oppournities to customers.
• First contact problem resolution for small business and commercial customers.
• Receive and complete maintenance, research and/or service request such as balance inquiries, account analysis, book to book transfer, wire transfer, loan transactions, stop payments, ACH reversals, and check card.
• Actively promotes effective time management for myself and others.

Jacksonville Florida

Handle inbound and outbound service calls, while looking for sales and referral opportunities for personal banking products and services. Resolve complaints and situations customers may have about there banking products or services such as online banking, automated voice response service, book transfers, check card issues.Promote suitable bank products and.

Jacksonville, Florida

Proficient with assisting customers with troubleshooting techniques to view bank accounts online.Provide general customer service while looking for sales and referral opportunities for personal banking products.First contact problem resolution for online banking customers.Submitted maintenance request to better assist clients with issues of online banking.

Jacksonville, Florida

Ordered government supplies for a crew of over 2000 personnel.Managed a supply database for requisitioned materials and submitted documents to be analyzed.Provide monthly inventory and report supplies received, validate, or cancel.Ensure government supplies were received in a timely manner.

Associate Of Science (A.S.), Medical Insurance Specialist/Medical Biller

Activities and Societies: N/A

High School Diploma