Tashima Stephens Email & Phone Number

United States

Support the Director of Operations and serve as an operational expert aiding in efficient inbound inventory processing while driving workflow enhancements to create end-to-end production profitability in alignment with business needs, and ensuring a positive employee experience. Key Responsibilities & Accomplishments:• Actively identify and contribute analytical insights and recommendations to senior staff for continuous improvements by leveraging comprehensive reports on KPI metrics to enhance overall operational efficiency and drive exceptional performance outcomes for critical aspects of production, cost, and quality• Partner cross-functionally with corporate, product, and technology teams to troubleshoot and resolve operational issues for both internal and external stakeholders• Implemented a new departmental process improvement that increased overall departmental workflow and volume processing capacity across all warehouse operations by 30%• Managed a project that improved business operations SLAs by 5% within the first 2-months through the implementation of the new standard priority workflow and volume split processes across multi-warehouse locations • Successfully managed, oversaw, and ran four multi-function departments (New Receipts, Dark Storage, Liquidations, and Returns) concurrently, optimizing operations and ensuring seamless workflows across two warehouse facilities• Showcased exceptional leadership during the company's largest peak season, effectively managing and driving productivity in overseeing the processing of over 380,000 units (averaging 45K units/week)• Exceeded key performance indicators by meeting and surpassing time to rack service level agreements (SLAs), achieving outstanding units per hour (UPH), and throughput per hour (TPH) results while implementing strategic initiatives that not only enhanced efficiency but also exceeded performance targets, ensuring seamless operations throughout the extended peak season

Secaucus, New Jersey, United States

Supported the Director of Strategic Operations and served as subject matter expert to serve as executive leadership thought partner and support technology projects aiding in supply initiatives & end-to-end pipeline health across multiple high-volume production facilities. Analyzed operational performance trends through data storytelling to minimize exceptions, and meet production plans.Key Responsibilities & Accomplishments:• Managed a team of 30 Coordinators to provide high-touch and best-in-class client experience • Developed and conducted new hire onboarding and training for department and cross-functional support• Provided extensive reports on quality and production Key Performance Indicators (KPIs) to executive leadership, streamlining the development of strategic initiatives aligned with company goals to enhance operations by identifying and capitalizing on critical business opportunities• Anticipated operational inefficiencies and proactively recommended strategic SOPs to achieve continuous operational progression• Spearheaded company’s quality control program which monitors 4% of the business WoW to identify trends and departmental training opportunities successfully• Decreased department overall SLA by 10% and backlog by 93% within the first 3-months

Secaucus, New Jersey, United States

Aided in developing the Inbound Merchandising Operations department and utilized knowledge of luxury brands, pricing, and trends to improve the department’s end-to-end operational initiatives. Assisted in developing quality control strategies and partnered cross-functionally to collect data points, communicate findings, and implement efficient SOPs to minimize exceptions. Key ResponsibilitiesResponsibilities & Accomplishments:•Led cross-functional collaborations to resolve exception and operational issues that impact end-to-end pipeline health•Assisted in establishing a data-driven quality control process to effectively capture the division’s quality metrics and improve inventory management efficiencies •Successfully developed SOPs that resulted in risk mitigation and interdepartmental consistency•Managed multiple operational projects and revamped processes to support production SLAs effectively

Secaucus, New Jersey

•Performed routine quality inspection to ensure consigned luxury goods met industry specifications and brand compliance •Priced merchandise based on brand value, condition, style, and seasonality to provide high-end consignor & customer relations•Oversaw the quality control process of final copywriting proofs and corrected inconsistencies in published copy content•Exceeded goal of 20 UPH day-over-day to support supply initiative

Greater New York City Area

• Specialized in helping everyday women find the best fit for their personal style from Trunk Club’s curated inventory of designer brands through personalized eCommerce trunks and in-house styling appointments• Developed a book of business for 400+ clients daily with timely and effective communication on expert styling advice and customer service needs• Generated over 100% of the required rolling monthly sales quotas set between 20k-40k

Washington D.C. Metro Area

• Served as confidential assistant to the Executive Director of CIO/COO and senior staff with the preparation and development of various confidential and sensitive information with discretion projects•Oversaw day-to-day management and coordination of 4 Executive Director's calendars, meetings, travel accommodations, transportation, and expense reconciliations (5-10 trips per year), and administrative tasks (onboarding, equipment procurement, office inventory, meeting agendas, meeting notes, and minutes)•Increased customer satisfaction through an effective/timely flow of departmental communication among clients, customers, and staff members

Bethesda, Maryland

•Implemented special projects in direct support of senior staff (E-mail communications, maintained media lists, travel/budgeting spreadsheets, product shipment)•Finished organization’s website re-launch 2 weeks ahead of schedule by assisting with website content management•Conducted daily management of administrative support (managed phone calls, calendars, meetings, and data entry)

Lanham, Maryland

•Researched and developed strategic communication plans that assessed best practices to improve program recognition, increase awareness of services offered, and advised management on effective patient recruitment marketing strategies•Improved patient recruitment through coordinated communications materials (brochures, newsletters, social media, ad campaigns)•Grew patient retention by 6% over 5 months through the success of implementing a strategic communication plan

Bethesda, Maryland

•Trained new sales team associates on best practices for providing excellent customer service, tracking inventory, and product knowledge•Coordinated daily tasks and merchandising of products with the Visual Team to boost sales by enhancing product presentation and marketing collateral•Initiated utilizing innovative social media concepts and networking as marketing tools to build a personal client base and promote sales

Greater Philadelphia Area

Part-Time/On-Call•Worked closely with visual display staff and department heads on merchandise displays to maximize customer interest and sales•Assisted with planning promotions and mark-ups/mark-downs•Changed floor plan using brands creative zone-o-grams with added creative input

Greater Los Angeles Area

• Assisted on PR campaigns of 2 accounts utilizing targeted communications strategies (marketing materials, media advisories, press releases, social media, and email outreach efforts)• Produced content for social media sites to build brand awareness, and increase consumer engagement• Increased customer satisfaction by leveraging the acquisition of communications software that improved processing efficiency, press coverage, product loss prevention, and client relations

Greater Los Angeles Area

• Greeted clients and assisted with showroom pulls• Modified content for press kits, memos and reports for upcoming projects ensuring that strict timelines were met• Handled overall management of processing and organizing merchandise

Washington D.C. Metro Area

• Increased class enrollment by 6% by creating market specific strategies, materials and advertisements• Optimized program scheduling by maintaining and analyzing monthly reports of all program outcomes• Managed billing, created invoices and prepared detailed financial reports for quarterly presentations

Master Of Arts (M.A.), Strategic Communication, 3.60 Gpa

Bachelor Of Arts, Communications & Theatre; Communications

Activities and Societies: Captain of Temple Women's Track & Field Team (2009-2010)