Tashima Stephens Email & Phone Number

United States

• Support the Director of Operations and serve as an operational expert aiding in efficient inbound inventory processing while driving workflow enhancements to create end-to-end production profitability in alignment with.
• Actively identify and contribute analytical insights and recommendations to senior staff for continuous improvements by leveraging comprehensive reports on KPI metrics to enhance overall operational efficiency and.
• Partner cross-functionally with corporate, product, and technology teams to troubleshoot and resolve operational issues for both internal and external stakeholders
• Implemented a new departmental process improvement that increased overall departmental workflow and volume processing capacity across all warehouse operations by 30%
• Managed a project that improved business operations SLAs by 5% within the first 2-months through the implementation of the new standard priority workflow and volume split processes across multi-warehouse locations
• Successfully managed, oversaw, and ran four multi-function departments (New Receipts, Dark Storage, Liquidations, and Returns) concurrently, optimizing operations and ensuring seamless workflows across two warehouse.

Secaucus, New Jersey, United States

• Supported the Director of Strategic Operations and served as subject matter expert to serve as executive leadership thought partner and support technology projects aiding in supply initiatives & end-to-end pipeline.
• Managed a team of 30 Coordinators to provide high-touch and best-in-class client experience
• Developed and conducted new hire onboarding and training for department and cross-functional support
• Provided extensive reports on quality and production Key Performance Indicators (KPIs) to executive leadership, streamlining the development of strategic initiatives aligned with company goals to enhance operations by.
• Anticipated operational inefficiencies and proactively recommended strategic SOPs to achieve continuous operational progression
• Spearheaded company’s quality control program which monitors 4% of the business WoW to identify trends and departmental training opportunities successfully

Secaucus, New Jersey, United States

• Aided in developing the Inbound Merchandising Operations department and utilized knowledge of luxury brands, pricing, and trends to improve the department’s end-to-end operational initiatives. Assisted in developing.
• Led cross-functional collaborations to resolve exception and operational issues that impact end-to-end pipeline health
• Assisted in establishing a data-driven quality control process to effectively capture the division’s quality metrics and improve inventory management efficiencies
• Successfully developed SOPs that resulted in risk mitigation and interdepartmental consistency
• Managed multiple operational projects and revamped processes to support production SLAs effectively

Secaucus, New Jersey

• Performed routine quality inspection to ensure consigned luxury goods met industry specifications and brand compliance
• Priced merchandise based on brand value, condition, style, and seasonality to provide high-end consignor & customer relations
• Oversaw the quality control process of final copywriting proofs and corrected inconsistencies in published copy content
• Exceeded goal of 20 UPH day-over-day to support supply initiative

Greater New York City Area

• Specialized in helping everyday women find the best fit for their personal style from Trunk Club’s curated inventory of designer brands through personalized eCommerce trunks and in-house styling appointments
• Developed a book of business for 400+ clients daily with timely and effective communication on expert styling advice and customer service needs
• Generated over 100% of the required rolling monthly sales quotas set between 20k-40k

Washington D.C. Metro Area

• Served as confidential assistant to the Executive Director of CIO/COO and senior staff with the preparation and development of various confidential and sensitive information with discretion projects
• Oversaw day-to-day management and coordination of 4 Executive Director's calendars, meetings, travel accommodations, transportation, and expense reconciliations (5-10 trips per year), and administrative tasks.
• Increased customer satisfaction through an effective/timely flow of departmental communication among clients, customers, and staff members

Bethesda, Maryland

• Implemented special projects in direct support of senior staff (E-mail communications, maintained media lists, travel/budgeting spreadsheets, product shipment)
• Finished organization’s website re-launch 2 weeks ahead of schedule by assisting with website content management
• Conducted daily management of administrative support (managed phone calls, calendars, meetings, and data entry)

Lanham, Maryland

• Researched and developed strategic communication plans that assessed best practices to improve program recognition, increase awareness of services offered, and advised management on effective patient recruitment.
• Improved patient recruitment through coordinated communications materials (brochures, newsletters, social media, ad campaigns)
• Grew patient retention by 6% over 5 months through the success of implementing a strategic communication plan

Bethesda, Maryland

• Trained new sales team associates on best practices for providing excellent customer service, tracking inventory, and product knowledge
• Coordinated daily tasks and merchandising of products with the Visual Team to boost sales by enhancing product presentation and marketing collateral
• Initiated utilizing innovative social media concepts and networking as marketing tools to build a personal client base and promote sales

Greater Philadelphia Area

• Part-Time/On-Call
• Worked closely with visual display staff and department heads on merchandise displays to maximize customer interest and sales
• Assisted with planning promotions and mark-ups/mark-downs
• Changed floor plan using brands creative zone-o-grams with added creative input

Greater Los Angeles Area

• Assisted on PR campaigns of 2 accounts utilizing targeted communications strategies (marketing materials, media advisories, press releases, social media, and email outreach efforts)
• Produced content for social media sites to build brand awareness, and increase consumer engagement
• Increased customer satisfaction by leveraging the acquisition of communications software that improved processing efficiency, press coverage, product loss prevention, and client relations

Greater Los Angeles Area

• Greeted clients and assisted with showroom pulls
• Modified content for press kits, memos and reports for upcoming projects ensuring that strict timelines were met
• Handled overall management of processing and organizing merchandise

Washington D.C. Metro Area

• Increased class enrollment by 6% by creating market specific strategies, materials and advertisements
• Optimized program scheduling by maintaining and analyzing monthly reports of all program outcomes
• Managed billing, created invoices and prepared detailed financial reports for quarterly presentations

Master Of Arts (M.A.), Strategic Communication, 3.60 Gpa

Bachelor Of Arts, Communications & Theatre; Communications

Activities and Societies: Captain of Temple Women's Track & Field Team (2009-2010)