Over twenty-five years of progressive Reservations experience in both the hospitality industry and higher education environment. Demonstrates a strong commitment to providing an outstanding level of Facility Management FM with excellent written and verbal communication skills, ability to interact successfully within diverse cultures, situations and environments; and the ability to identify and resolve customer concerns without escalating. Highly competent individual committed to achieving corporate objectives through leadership, motivation, support and training. Exceptional knowledge in building relationships with clients and Customer Service as well as other professionals in the hospitality industry