Project Manager within the M365 FastTrack Engineering and Digital Targeting team.

Software Design and Implementation

Full lifecycle product owner of Wacom’s Cloud/SaaS/B2B/B2C Services products. Responsible for managing the development and implementation of a global strategy for ink in software, hardware and cloud solutions. Product Management and Program management during my tenure, delivering integrated solutions to the artist community.

• Leading development of tools, software, and customer support experiences. Utilizing data, user research, A/B Testing and web analytics to drive continuous improvement, efficiency, and cost reduction for millions of Xbox users worldwide, resulting in significant year-over-year cost savings, cost avoidance, and budget savings.• Content Team Manager, Xbox. Managed a 10+ team of technical writers, content editors, publishers and process control team members for Xbox online.• Kinect launch team partner for the Kinect Beta user experience.• Global Release Manager, O365 • Live@edu PM for the transition from Live@edu to O365. Managed escalations and end of support life for that service.• Driving forward Data Protection for Office 365's Multitenant CTS team.

Program Manager for Microsoft's first Natural Language Processing (NLP) tool for Automated Support Chat (ASA). A groundbreaking, first of its kind SaaS B2B customer service and support platform for call deflection into self-help support. FCR and CSAT with online tools.

Project Leader for R&D Software development, Leading the full life cycle for multiple technology projects for Sharp Labs of America's Research and Development lab in Camas, Washington. Managed technical Specs, Offshore resources and development teams

Managed the software development team and QA Team. We developed tools and services for Server side commerce systems, client side software applications, Digital rights management systems, encoding and decoding systems. Encryption and decryption systems. Content management systems, music catalog tools and metadata tools, Network infrastructure in both the deployment and development environment, release management.

Manager for the QA test and certification team. Diamond multimedia released hundreds of consumer products while I led the team: Modems, ISDN products, Audio products, wireless data products, Integrated PC systems for gaming, application software, entertainment software, hardware and embedded OS systems, hardware and device drivers - and much, much more.