Taslim Arif Email and Phone Number

• Experience in IT Infrastructure Management, Service Delivery Process and ITIL standards.• More than 6 years’ of experience in Team building and project delivery.• Proficient in Performance and Availability Analyst managing the Enterprise Technology.• Evaluating performance of global network and generating reports.• Modelling Capacity and forecasts using systems metrics.• Identify areas of improvement and concerns and provide action plans.• Produce Capacity reports and provide optimal business solutions to achieve operational and financial goals by conducting review meetings with customers and capacity decision makers.• Highly motivated, goal-oriented professional • Have strong leadership qualities, Good in coordinating with the team members and management. Quick in learning new technology and adaptable to complex work environments.• Strong analytical skills.

Monitor & troubleshoot the global Accenture network to provide maximum availability. Work on clients' end to end path checking if any issue occurs, also communicate with different service providers (ISPs) if needed.Monitor Incident queue and re-prioritize as necessary and do basic technical trouble shooting on the issue and document in incident log.Assign unresolved incident to tier 2 team.Prepare chronology of incidentsKeep users informed about their Incidents’ status at agreed intervals.Verify resolution with users and resolve Incidents.For Critical issues, raising bridge call and involve required teams to troubleshoot.Escalate Major Incidents to Problem Management to raise problem ticket for RCA.

Provided technical training for Microsoft windows 2003 server and Cisco routing and switching.

In IPA Pvt Ltd I worked as Service engineer for various range of weighing systems, that includes servicing and commissioning all kind of weighing systems.