Tasmin Mitha Email & Phone Number

Ottawa, On, Ca

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

Providing administratives support to Executive and project teams.

Ottawa, Canada Area

Developed and executed commercial/operational processes, provided training and support to service delivery teams in financial and other processes to meet the goals of the business and clients. Supported Executive teams with administrative tasks.• Implemented Onboarding / Offboarding processes to maintain an accurate roster of resources. Built a process in Microsoft Teams and integrated with inhouse compliance tools. Learned the tools shared the tools, engaged the team and standardized the process. • Provided timely and accurate completion of day-to-day invoices. Analyzed invoices and compared to contracts. Completed audit, investigated discrepancies and invoiced unbilled charges. Developed, documented and trained staff in accurate invoice processes. Maintained accurate records and retrievable capabilities for reporting and audit purposes.• Created SharePoint sites for document and invoice repository• Built financial models and scenarios in systems to determine profit margins• Coordinated corporate meetings and conferences, including making travel arrangements and organizing client/employee events• Managed Client Data Protection processes and coordinate audit processes with internal teams and KPMG.• Participated in departmental and Executive meetings by preparing agendas, minutes, distributing supplementary material, and managing action items• Planned and organized social events for Executive and Client teams• Arranged travel arrangements and completed expense reports• Created purchase orders for payment to vendors and for charity donations

Toronto, Ontario, Canada

Assisted with a number of key initiatives within the Client Relations team including contract management processes and client level reporting. Client facing role.• Developed dashboards and reports for internal and client view. Accountable for the service levels metrics within Customer Care, independent verification of the operations and addressing issues related to performance. Client liaison for project status and metrics reporting• Developed consistent reporting process across client accounts, including training documentation and presentations to client• Provided Contract management support when new agreements and targets were developed through impact analysis• Scheduled Board of Directors meetings, recorded and distributed meeting minutes

Toronto, Ontario, Canada

Supported project management initiatives and administration. Responsible for assisting in strategic programs and operations.• Qualified client requests and determined the appropriate solutions. Developed estimates and assisted in the preparations of contract proposals. • Established working relationships with management and operational groups in both the internal and external organizations. • Managed and coordinated delivery of small projects including tracking hours, invoicing and reporting • Facilitated project meetings to review status, timelines and issues

Ottawa, On, Fredericton, Nb, And Vancouver, Bc

Managed and coached team of call center agents and team leaders.• Supervised and evaluated staff performance by providing effective feedback through Equality system, coaching and training. Mentored and coached staff and Team Leaders• Analyzed reports in search of trends to target performance areas to ensure service levels agreements with clients were met. Identified areas of productivity where there was potential growth. Coordinated and tracked projects until completion. • Evaluated and improved Call Quality documents. Created coaching documents for Team Leaders to address with their teams to target areas of performance. Implemented schedules and tracked progress to achieve coaching targets• Liaised with colleagues in other sites and departments to ensure open communication and determine deficiency issues and resolved them• Presented results to Clients and action items to address coaching trends• Answered customer phone inquiries, provided information, scheduled service calls, and processed billing transactions• Responded to customer email inquiries and prepared correspondence as needed