Todd A. Smith Email & Phone Number

Albany, New York Metropolitan Area

Weehawken, New Jersey, United States

San Diego, California, United States

United States

Task Force leadership delivering personalized service; decisive resolutions; and structured knowledge.

Nashville, Tennessee, United States

Spearheaded and Directed the restructure of Catering and Conference Survives of a 200+ boutique hotel nestled at the capitol of Downtown Nashville. • Assisted in developing forecasting models crucial in assessing hotel business needs in the future. • Forged partnerships with vendors to allow for service in lieu of trade reducing overhead on important banquet needs. • Established on-site training mechanisms for banquet servers to certify in “white glove” fine dining service.

Memphis, Tennessee, United States

Skillfully sold and managed events for a 600 room convention center hotel in tandem with catering paired with the interim direction of the banquets department. • Reestablished and directed pandemic stricken banquets department from the ground, up to effectively serving a duel luncheon for 3,500 guests. • Efficiently ran a full check-in and out of 1,200+ guest group on the first sell out post pandemic. • Solidified a $200k contract prior to “second wave” group cancellations; essentially replacing A major group cancellation with air tight revenue with regards to financially contractual management obligations. • Pivotal in boosting moral and conjuring team spirit throughout post pandemic reopening

Memphis, Tennessee, United States

Masterfully tailored, personal service to all VIP and club member guests of a 200+ room hotel with a primary focus of guest satisfaction; along with assisting in daily front desk operational management. • Established monthly meet & greet events for club member guest creating rapport and continued commitment of repeat guests. • Applied skilled accounting to all guest folios marginalizing accounting and clerical errors. • Streamlined all NBA team check-ins effectively eliminating errors and need for last minute revisions. • Partnered with housekeeping leadership maximizing availability of VC room for transient guest on game day.

Memphis, Tennessee, United States

Dynamically directed client relationships of a boutique sales and marketing firm known for making a big impact.• Implementation of a full service CRM along with data migration and full reconciliation of key data points crucial to continued success. • Pioneered the inception of client satisfaction surveys providing key data to the health of relationships. • Effectively championed on behalf of client and company both; building stronger longer lasting partnerships. • Cemented a 72% close rate on firms proposed new business from the previous 48%.

Memphis, Tennessee, United States

Masterfully tailored, personal service to all VIP and club member guests of a 200+ room hotel with a primary focus of guest satisfaction; along with assisting in daily front desk operational management. • Established monthly meet & greet events for club member guest creating rapport and continued commitment of repeat guests. • Applied skilled accounting to all guest folios marginalizing accounting and clerical errors. • Streamlined all NBA team check-ins effectively eliminating errors and need for last minute revisions. • Partnered with housekeeping leadership maximizing availability of VC room for transient guest on game day.

Master Of Arts - Ma, Behavioral Psychology

Bachelor Of Science - Bs, Registered Nursing/Registered Nurse

Bachelor Of Science - Bs, Communication And Media Studies

Associate Of Arts - Aa, General Studies

Associate'S Degree, General Studies, 4.0