• Managing all chain stores in a variety of challenging and multicultural environments.• Experience in market research, conducting and analyzing customer, competitor and market intelligence to support and review new and existing marketing and sales strategies.• Analysis of the effectiveness of visual merchandising display, promotions, product launch strategies and customer care.• Converting findings into reports and presentations. Comprehensive knowledge of Microsoft Office software, SAP, CRM, QlikView and BI.• Responsible for setting, monitoring and achieving KPI's, budgetary and sales targets.• Monitoring and controlling store compliance in all areas, including customer care, effective planning, staff training and development, organization and time management.

• Maximizing every sales opportunity by promoting the highest standards of customer care and recognizing potential development and training opportunities.• Maintaining good staff relations through effective communication, leadership, discipline and motivation.

• Performed full life cycle of business development including strategic planning, performing client needs assessments, overcoming objections and motivating team to meet and exceed sales goals. • Manage all aspects of the sales activities with potential and strategic clients, influence decision- making of the client, providing financial solutions, contract negotiations and closing deals.• Handled all aspects of customer satisfaction.