Tasneem Moosajee Email & Phone Number

Toronto, Canada Area

Toronto, Canada Area

Toronto, Canada

• Provided technical and design expertise in the areas of MS CRM 2011\2013\2016\ Online customization using CRM best practices for client implementations. Developed CRM components such as Forms, Views, Workflows, Web.
• Lead teams of up to 10 developers, managing the project tasks assignments and ensuring on-time and on-quality completion of tasks as per project schedules
• Technical and Architecture compliance to Ontario government GO-ITS standards and OPS standards when implementing projects for Regulatory bodies and Associations and exposure to AODA (Accessibility for Ontarians with.
• Oversee the design and development of secure on-line portal for regulatory clients, integrated to Dynamics CRM using.Net framework and CRM Portal connector
• Created the Functional Design Documents, Detailed Design Documents, Data Relationship Maps, the Business Process Models and SWOT Analysis for the development team and business stakeholders
• Analysis of prototype design vs. business requirements; prioritize business requirements and mitigate functional gaps

Toronto, Canada

• Wrote a Technical Business Requirements document for integration of Ticoon’s Client Management System with MS Exchange Server using EAS (Exchange Activesync)
• Monitored areas where technical or business risk needed to be escalated
• The maintenance of the Windows, Linux and UNIX system environments according to monitoring and rigorous customer requirements, ensuring quality and professional judgement were applied at all times
• Provided resolution of office system/application problems as dispatched by the help desk through: problem determination, ownership, root cause, problem logging and follow through to completion
• Conducted work on small technology/software projects
• Composed (as needed) step-by-step instructions for non-technical people

• Techbiz is a Microsoft gold certified partner and a member of the Microsoft presidents club. I led a team of five consultants, implementing ERP, CRM and Fixed Assets management system; Microsoft Dynamics SL, Microsoft.
• Recognized as a proficient problem-solver who envisions business and technical perspectives to develop workable solutions
• Guided organizations in applying technology to business settings, provided added value and created project deliverables in a timely manner
• Gathered end-users’ business requirements and translated them into ERP and CRM Application function
• Prepared and presented project proposals, business blue prints and progress of the project to stakeholders
• Assisted organizations with change management

• Oversaw all IT-related purchasing and budget usage as well as assessed future IT needs
• Implemented network security and disaster recovery including firewall configuration
• Maintained the Proliant ML370 Server with Small Business Server 2003 and MS Exchange 2003
• Maintained and troubleshot Micros Fidelio Front Office and Integrated Inventory module with F&B Controls, HRM and Payroll package as well as Multi-user Tally Accounting package
• Set-up VPN connection with off-site Resorts in Kenya and Zanzibar and subsequently carried out troubleshooting of any systems errors remotely over the VPN
• Analyzed company’s requirements and developed MS Access applications that improved work efficiency

• Implemented information systems business solutions (SAGE), and provided advice on information systems strategy, policy, management and service delivery
• Analyzed users’ requirements and designed system architecture and specifications for SAGE
• Supervised computer users and oversaw their professional development and training
• Set up and maintained the use of local area networks, hardware, software and related computer equipment
• Provided problem-solving services to network users
• Consulted with clients to establish the finalized graphic elements in order to meet their needs

• Computerized the company’s off-site branch and established a standard platform for transaction import-export that reduced staff requirement
• Redesigned ERP accounting system (Microsoft Dynamics SL) and established internal control that eliminated discrepancies
• Streamlined accounting practices, financial reporting processes and improved the quality of financial data
• Installed and managed a domain controller, DNS, user access rights and group policies, MS Exchange mail server and MS SQL Server

• Designed an e-commerce web site which displayed products, special offers and the latest IT news
• Developed a system in MS Access to automate delivery slips that improved tracking and customer service
• Prepared correspondence, proposals, statistics and graphs to communicate progress to stakeholders
• Marketing and designing eye-catching flyers, brochures, letterheads and business cards

Education record

Certified Technology Specialist - Dynamics (Exam MB2-707) – Microsoft Dynamics™ CRM 2015 Customization and Configuration

Education record

Microsoft Certified Technology Specialist - Dynamics (Exam MB2-700) – Microsoft Dynamics™ CRM 2013 Applications

Iwes

Activities and Societies: Course covers; Workplace communications, Business networking, Workplace culture Intellgence, Connection to.

Education record

Microsoft Certified Technology Specialist - Dynamics (Exam MB2-866) – Microsoft Dynamics™ CRM 2011 Customization and Configuration.

Mcts

Microsoft Certified Technology Specialist - Dynamics (Exam MB2-631) – Microsoft Dynamics™ CRM 4.0 Customization and Configuration

Education record

Microsoft Certified Technology Specialist - Dynamics (Exam MB4-217) – Microsoft Dynamics™ SL 6.0 Financials Microsoft Certified Technology.

Education record

Microsoft Certified Database Administrator (Exam 070-229) – Designing and Implementing Databases with Microsoft® SQL Server™ 2000.

Education record

Microsoft Certified Professional (Exam 070-221) – Designing a Microsoft® Windows® 2000 Network Infrastructure Microsoft Certified.

Education record

Microsoft Certified Professional (Exam 070-215) – Installing Configuring, and Administering Microsoft Windows 2000 Server

Education record

Microsoft Certified Professional (Exam 070-210) – Installing Configuring, and Administering Microsoft Windows 2000 Professional

Diploma, E-Commerce

Achieved highest scores in certifying for Web Application Programming, Web Application Design and Development and Distributed Component.

Bsc, Computers, Maths And Physics

Attained first class honors