Tassio Rafael Email & Phone Number

São Paulo, Brazil

São Paulo, Brazil

Singapore

As an Ecosystem Manager at Enjin, I played a pivotal role in nurturing a thriving ecosystem by:- Strategic Partner Engagement: I actively engaged with strategic partners, fostering collaborations and alliances that enriched our ecosystem and extended its reach.- Developer Onboarding: I facilitated the onboarding process for developers and partners, offering technical expertise and guidance to ensure their seamless integration with the Enjin Blockchain Platform.- Documentation and Resources: Collaborating closely with our development and product teams, I contributed to the creation and maintenance of technical documentation, SDKs, and resources. These materials empowered developers and partners to harness the full potential of our blockchain platform.- Ecosystem Growth Initiatives: I initiated and managed growth initiatives to attract new developers, projects, and partners to our ecosystem. This included organizing events, webinars, and hackathons to showcase the capabilities and opportunities of the Enjin platform.- Community Building: I actively built and nurtured a vibrant community of developers and partners, providing support, sharing insights, and facilitating collaboration. This community served as a valuable hub for knowledge sharing and innovation.- Technical Expertise Development: To better serve our ecosystem, I continuously deepened my technical knowledge about the Enjin Blockchain Platform, blockchain technology, and the broader blockchain industry landscape.- Ecosystem Advocacy: Serving as an advocate for our ecosystem, I collected and disseminated feedback, insights, and information from developers and partners to internal stakeholders. This ensured that our platform evolved in alignment with their needs and expectations.- Strategic Planning: I played a role in shaping the strategic direction of our ecosystem, identifying opportunities for growth, and collaborating with cross-functional teams to execute strategic initiatives.

Singapore

As a Developer Success Specialist, my role revolved around empowering ecosystem participants and ensuring their success by:- Onboarding Support: Assisting new participants in navigating our products and tools, offering technical expertise to drive their success within our ecosystem.- Documentation Management: Collaborating with development and product teams to create and maintain vital technical documentation, serving as a valuable resource for adopters.- Technical Demos and Tutorials: Creating engaging demos and tutorials to showcase our products to both existing and potential users, demonstrating their value.- Building Developer Relationships: Developing and nurturing strong relationships with developers to ensure their satisfaction, address concerns, and meet their needs effectively.- Developer Resource Library: Contributing to the development and upkeep of a comprehensive developer resource library for easy access to essential information and tools.- Technical Expertise: Continuously expanding my technical knowledge about our products, competitive landscape, and competitors' offerings to provide valuable insights to internal stakeholders.- Developer Advocacy: Serving as a developer advocate, collecting and sharing feedback and information from developers with internal teams to align our products with their needs.- Community Engagement: Actively engaging with our developer community to address technical questions, enhance developer support, and strengthen relationships in channels like Discord and Slack.- My role was dedicated to facilitating the success of our ecosystem participants, providing technical guidance, creating valuable resources, and actively engaging with developers to ensure they had the tools and knowledge needed to thrive within our ecosystem.

Singapore

In my role as a Support & QA Specialist, I played a pivotal role in ensuring a seamless experience for Enjin Wallet and Enjin Platform users. Here are my key responsibilities and achievements:- User Support: I provided comprehensive support to Enjin Wallet and Enjin Platform users, ranging from basic assistance to advanced support for Enjin Developers using Zendesk as the primary tool.- Mint and QR Beam Requests: I fulfilled mint and QR Beam requests based on the demands from the Growth Marketing and Comms teams, supporting Enjin's promotional efforts.- Review Responses: I engaged with user feedback by responding to Enjin Wallet reviews on Android and iOS using Appfollow's platform, maintaining a positive image for Enjin.- Community Moderation: I moderated Enjin's Telegram and Discord communities, ensuring adherence to Enjin's vision and core rules, providing basic support, and redirecting users to the correct contact forms.- Translation: I translated Enjin and Efinity products into Brazilian Portuguese, expanding Enjin's reach.- Content Creation: I created and edited support articles for Enjin and Efinity products.- Documentation: I collaborated with the development team to write and maintain development docs.- Quality Assurance: I conducted interface testing for Enjin products, suggested UI improvements, and performed front-end usability testing to identify possible bugs during updates in the Enjin Ecosystem.- My role contributed to maintaining Enjin's reputation for excellence in user support and product quality, helping to drive the success of Enjin Wallet, Enjin Platform, and other Enjin products.

Barueri, São Paulo, Brazil

As a Project and Program Intern, I contributed to the successful execution of key initiatives within my organization by:Coordinating project activities, including planning, scheduling, and tracking.Analyzing data to provide insights into project progress and performance.Facilitating communication and preparing status reports for stakeholders.Managing project documentation and ensuring its organization and accessibility.Collaborating with cross-functional teams to address project-related challenges.Participating in problem-solving efforts and proposing solutions.Identifying and implementing process improvements to enhance efficiency.Actively seeking opportunities for learning and professional development.Thriving in a dynamic environment by effectively multitasking and adapting to change.My internship experience has equipped me with essential project and program management skills, making me a valuable contributor to successful project delivery.

Barueri, São Paulo, Brazil

In my role as a Junior Support Analyst, I played a vital part in delivering top-notch customer support. My responsibilities included assisting customers with their technical issues and inquiries, providing prompt and effective solutions to ensure their satisfaction. I actively collaborated with the support team to troubleshoot and resolve complex problems, contributing to a seamless support process. This role allowed me to develop my skills in problem-solving, customer service, and technical troubleshooting while making a meaningful impact on customer experience.