Tate Joyner Email & Phone Number

Austin, Texas Area

- Manage worldwide network of 18 labs for provision of wireless program certification testing services to members- Manage end-to-end test bed equipment supply chain process with vendors and distribution partner through overseeing device procurement and export compliance to ensure timely delivery of testing equipment to members and labs- Drive contract negotiation and renewal process with vendors, test bed distribution partners, and labs- Support lab network through coordination of communications regarding certification program updates/requirements, processes, training sessions, and deadlines- Coordinate pre- and post-launch certification program efforts among Executive Team, Staff, labs, and members

Austin, Tx

- Customer-facing escalation point that led resolution team to address critical customer issues in both on-prem and cloud-based enterprise environments- Coordinated resolution efforts and communications across multiple lines of business, from Technical to Sales to Executive team both internally and with customer- Led worldwide team in post-mortem analysis of contributing factors to customer situations and corrective actions to products and processes- Collaborated regularly with Sales and Services to proactively identify customer issues affecting current revenue streams and potential revenue opportunities

Austin, Texas Area

- Provided interactive external customer support for Lotus applications

Austin, Texas Area

- Provided situation management and process management leadership for worldwide SMTP servers

Austin, Texas Area

- Provided interactive internal support for Lotus Notes mail and application databases