Facilitate support for InterScale enterprise fresh item management, scale hosting and grand management serverDevelop and deploy reports and alerting using SQL, ASP and VB ScriptMentor and train retail support specialistsDevelop SDLC documentation for all software changes and enhancementsWork with vendor partners at IBM and Crosscom to log and resolve issues using Service NowImplement complex software changes while adhering to a thorough change management policyMaintain and deploy scale hardware for over 1900 locations across the Ahold Delhaize bannersFacilitated the conversion of over 700 retail location from Invatron Plum to UpShop InterScale

Provided 24/7 hardware & software support for Solaris and QNX based supply chain automation softwareAnalyzed log data and made appropriate SQL adjustments to databaseMaintained customer support issues and RMA's using Barracuda help desk softwareUpdated and supported Sybase databases for clientsFacilitated hardware support for Pick/Put/Pack to Light Linkboxes, PLC Units, scales, scanners and mobile devicesPerformed preventative maintenance and software patches for clients

Store Systems Team Leader March 2001- November 2006 Whole Foods Market, Northeast Regional Office Edgewater, NJ/Cambridge, MAIT project management for store openings, renovations and retail systems upgradesMaintain retail systems for all NJ, CT, MA and NY locationsMentor, train and hire Store Systems Integrators for 28 store locations Retail Information Systems Analyst/ IT Support August 1998- March 2001Whole Foods Market, Florida Regional Office Fort Lauderdale, FLProvide IT and data support for a new Florida regionComplete analysis of the Florida regions business processRegional data clean up needed for new retail software deployment