With over years 15 years of experience in the field of IT, Tate Ferguson has worn many hats in the IT world. She has proved to be a valuable asset as a Service Transition Manager, Service Partner, Business Analyst, and Technical Writer/Documentation Specialist. Tate is currently employed at Worldpay as a Service Transition Manager, using ITIL methodology to transition projects into active services. Having worked with both large and small companies she has gained quality on the job experience in each engagement. Tate is a leader, no matter what the title of her position may be. Whether this is in executing small tasks or orchestrating large projects, she understands the value of leading, not just by words, but by actions and example. She has additionally had the opportunity of applying her leadership skills many times by directing teams of multiple employees when necessary. Ms. Ferguson is especially skilled in creating documentation from technical notes/ meetings, editing/proofreading documentation, and document maintenance. She possesses over 14 years of experience with a spectrum of Microsoft Office applications. During her tenure in the professional software development and IT Operations world she has learned how to ask the right questions to garner essential information. Tate has worked with technical development teams (on a daily basis), managed releases and conversions to various platforms, mobilized complex IT teams, worked on call with incident management as the first line of communication to the business and the customer, engaged in application testing, sat on the Change Advisory Board as an advocate to the business, guided projects into their transition as a business supported service, and even functioned as an information architect.