Tate Helfenstein Email & Phone Number

Christine, ND, US

Fargo, North Dakota, United States

Orchestrate server migration and major software updates, scheduling tasks to minimize business impact while achieving efficient project completion, consistently meeting or exceeding deadlines.

Fargo, North Dakota, United States

• Supervise and mentor a team of three direct reports, overseeing their training and professional development initiatives
• Orchestrate server migration and major software updates, scheduling tasks to minimize business impact while achieving efficient project completion, consistently meeting or exceeding deadlines.

• Managed 800 end points for 32 clients for any and all help desk issues. These issues ranged from troubleshooting connectivity issues to client IT training/onboarding
• Established and maintained strong client relationships, serving as the primary point of contact for key accounts and ensuring their needs were met with precision and professionalism

Fargo, North Dakota, United States

• Document network configurations, procedures, and troubleshooting steps to maintain accurate and up-to-date network documentation for reference and training purposes
• Deployed, configured, and troubleshooted network hardware, including routers, switches, firewalls, and wireless access points, to support business operations

Fargo, North Dakota, United States

• Helped customers buy and set up mobile devices and accessories
• Troubleshooted technical issues while explaining product features to potential clients

Fargo, North Dakota

• Engaged customers using selling skills to build complex, connected solutions in a fast-paced, dynamic environment where customers feel supported and leave satisfied
• Managed a team of 18 salespeople and was ranked second highest revenue generating store in the United States during the iPhone 10 launch

Fargo, North Dakota

• Monitored service queues and provide accurate status updates to customers
• Understood technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps

Fargo, North Dakota Area

• Supported the store manager in the day-to-day operation of the store
• Provided solutions that create ease and add value, ensuring customers’ end-to-end needs are met by leveraging all channels including hardware, accessories, connections, content and services

Bismarck, North Dakota Area

• Helped customers buy and set up mobile devices and accessories
• Troubleshooted technical issues while explaining product features to potential clients

Cybersecurity And Information Technology (Bas), Information Technology, 3.8

Associate Of Science - As, Information Technology