I’m a leader, problem solver, and coordinator who inspires change in business practices, customer focus and employee engagement. My expertise is solving business pain points through analysis of process and people; identifying inefficiencies and improving workflow processes; inspiring employee personal growth resulting in communication improvement, production increases and development of outstanding customer service habits.I’ve worn many hats throughout my career – programmer and technology support, technical jargon interpreter, facilitator, manager, compliance auditor, leadership trainer, strategist for small businesses and director of operations for a real estate and property management company.As a result, I have the unique ability to see customer pain points from multiple perspectives, identifying cause and effect relationships contributing to those issues and providing solutions to fit small budgets while exceeding client expectations.Through it all, I’ve learned the following:- I’m driven to focus on customer’s needs and solving pain points. I define “customer” as any person (employee, peer, or client) who relies on me to help them succeed in their goals.- I excel as a facilitator for requirements gathering, problem determination, brain storming, business analysis, and goal alignment. My goal is to bring everyone to the same level of understanding to create buy-in, faster implementation, and higher levels of satisfaction with all parties involved.- Change is inevitable, so make it positive and be part of the solution.- I’m a connector of people and services – if I can’t solve the problem, I know how to engage other groups to bring the right people to the table to solve complex issues.Specialties: Operations Management, Exceptional Client Services, Member Services Growth, Process Analysis, Event Planning, Meeting Facilitation, Business Communications, Project Management, Vendor Management