Tateka Severs Email & Phone Number

Hickory, North Carolina, United States

Taylorsville, Nc

* Administer support for a multi-channel sales company that includes 30 retail stores (including 3 international locations), 3 manufacturing locations, E-Commerce and a hospitality division. * Deliver KPIs to 700+ team players across multiple levels for real-time performance evaluation of sales objectives and trends, promotional effectiveness, and categorical ROIs.* Chaired the evaluation and selection of an updated BI tool (MicroStrategy) for the company. Currently working with IT on its implementation which includes the design, creation and maintenance of a business data warehouse. The data warehouse draws information from several distribution channels so it can be presented via BI dashboards with drill-down functionality.* Foster and support direct reports on their responsibilities and professional goals through daily question and answer sessions, 1-on-1 bi-weekly meetings and performance evaluations.

Taylorsville, Nc

* Engineered retail traffic counting procedures and broadcasting for tracking consumer, foot traffic and conversion rates in retail stores.* Assembled and analyzed retail demand for a 9-figure company with 700+ employees. Evaluated and distributed KPIs to purchasing, product development, merchandising, marketing, shipping, manufacturing, and other key departments, to give visibility of performance towards company objectives and how past, current, and future actions affect the state of the business.* Managed forecasted wholesale demand and sales figures derived from internal and external sources, identifying areas of success and possible improvement that contributed to a 9% increase in total sales across our retail and e-commerce divisions.

Mooresville, Nc

* Project manager and key contact for Windows and Walls and Home Fashion Merchandising Divisions for all stores and vendor partners to provide expertise and business support. * Built relationships with all key stakeholders to endorse open and timely communication and collaboration for the continued success of the company and division. * Gathered and analyzed service/project specific information to communicate to the appropriate service execution resource (Lowe’s Internal Product Service Associates or Independent third party In-Store Service Groups) to drive and coordinate the delivery of inventory, product support materials, and project details for successful execution in stores.* Entered project information, monitored completion progress, and evaluated performance feedback on service/projects to ensure successful implementation of merchandising directives and company objectives.* Support during the Product Line Review Process for the Merchandising team to provide assistance and reinforcement on the execution and delivery side of the business to promote successful store execution of company objectives.

Wilkesboro, Nc

* Drove positive Logistics performance through continuous improvement in exceptions by providing root cause analysis and driving proper processes and procedures to guarantee proper product placement for support of sales.* Developed working relationships with other departments needed for resources and consultations to promote idea sharing and trust.* Proactively communicated key information to business interests to help drive risk mitigation and facilitate corrective actions.

Wilkesboro, Nc

* Managed domestic and import inventory for all Lowe’s retail stores and established and maintained preferred inventory levels to meet company sales objectives.* Acted as main Command Center contact for my area during disastrous weather events to coordinate the availability, transportation, and delivery of specified inventory.* Worked side by side with Merchandising, vendors, and teammates to consistently evaluate the wins and losses of our inventory orders and plans and monitored standards set to ensure proper sales support.

Wilkesboro, Nc

* Mentored, trained, and supported Customer Support Agents to promote growth in their customer relations, technical, and organizational skills.* Provided assistance in handling both escalated customers and store incidents to provide excellence customer service and assistance to all of our customers, internal and external.* Suggested and helped implement changes to Contact Center procedures proactively to successfully support the department’s objectives.

Wilkesboro, Nc

* Acted as first point of contact for customer complaints and questions in regards to their in store or online shopping experience.* Assisted customers with order placement for various Lowe’s products, such as Specialty Blinds, Wallpaper, Gift Cards and Water Heaters.* Determined the needs of customers and connected them with the proper corporate or store employee for immediate assistance and resolution of their situation.

License, Esthetics (Skin Care), 3.9

Bachelor Of Applied Science (Bas), Accounting, 3.82

Activities and Societies: Honor SocietyGraduated May 2013

Associate Of Arts And Sciences (Aas), Accounting