Tatenda N. Email & Phone Number

New York, United States

• Creating networks with like-minded individuals, collaborate and share knowledge, fostering a dynamic community.• Building leadership skills through mentorship and development programs, preparing for leadership roles in academia, industry, or other sectors.

Harare, Zimbabwe

Administered and maintain 2 servers, ensuring an uptime rate of 95% or higher and conducting routine maintenance tasks with minimal downtime.Implemented cost control measures and monitor IT spending throughout the fiscal year. Aim to keep IT expenses within or below the approved budget, achieving an expense variance of no more than 6% by year-end.

Harare, Zimbabwe

I played a pivotal role in assisting users in resolving software-related challenges efficiently at Zimbabwe's largest telecommunications company. My primary goals were to reduce the average resolution time by 10% within 6 months and achieve a first-contact resolution rate of at least 60%. This entailed providing prompt and effective solutions to users, ensuring their IT issues were addressed during their initial contact with the IT support team.My time as an IT Customer Support Intern not only contributed to my technical knowledge but also provided me with essential soft skills that are applicable across various roles and industries. It was a foundational experience that helped shape my professional growth and approach to problem-solving and it helped in my decision to have a career change.