Tatev A. Khachatryan Email & Phone Number

• Effectively gather and assess feedback and escalations from customers and internal stakeholders• Develop an understanding of company products to meet the company's current and future needs• Provide assistance with product and rating reviews• Assist the company in achieving short and long-term goals relating to product growth• Work with other company departments to improve the analysis and presentation of products• Define and track the success of the product/feature through defined KPIs and collect data to measure the outcomes• Contribute to the Product team assuring the data driven decision making• Perform user acceptance testing for new and existing features and collaborate with Product teams to make the respective adjustments/changes• Engage in bug triage/analysis process and come up with respective recommendations• Work closely with Product team during the discovery phase• Guide early stage products from Alpha or Beta states to General Availability, providing implementation instructions• Concentrate on identifying improvement opportunities and take the initiative to guide the teams towards the smooth resolution

Armenia

• Assist customers with all aspects of our software via phone, chat, email and screen-sharing sessions, with a primary focus on customer satisfaction• Become a ServiceTitan product expert and help both customers and coworkers succeed via knowledge sharing and identifying creative solutions to unique workflow needs• Utilize Support tools such as the Salesforce Support Console to efficiently handle customer cases and track personal performance• Be a part of a tight-knit team, working together to provide superior technical support and maintain a positive environment• Troubleshoot and submit bugs to our developers and act as the primary driver from bug ticket creation through resolution• Champion customer needs internally by providing feedback and escalating cases, ensuring that they receive the attention they deserve

• Plan and monitor the day-to-day running of business to ensure smoothprogress• Supervise staff from different departments and provide constructivefeedback• Report to the board on operation activities towards business goals• Work alongside other members of the business on business projects• Recruit staff, which involves developing job descriptions and personspecifications, preparing job adverts, checking application forms,shortlisting, interviewing and selecting candidates• Maintain historical human resource records by designing a filing andretrieval system; keeping past and current records• Bridge management and employee relations by addressing demands,grievances or other issues• Contributes to team effort by accomplishing related results as needed

Yerevan

• Delegate work to staff and managing their workload and output• Write reports for senior management and delivering presentations• Carry out staff appraisals, managing performance and disciplining staff• Oversee the recruitment of new staff, sometimes including training• Organize the office layout and maintaining supplies of stationery and equipment• Record office expenditure and managing the budget• Book transport and accommodation, arranging appointments, organize meetings, prepare letters, presentations and reports• Ensure that health and safety policies are up to date, keeping personnel records• Assess training needs through surveys, interviews with employees, or consultations with managers or instructors• Design and create training manuals, online learning modules, and course materials• Perform administrative tasks such as monitoring costs, scheduling classes, setting up systems and equipment, and coordinating enrollment• Manage contract and price negotiations with office vendors, service providers and office lease• Produce detailed proposals for events (e.g. timelines, venues, suppliers, staffing and budgets)• Coordinate venue management, caterers, stand designers, contractors and equipment hire• Plan room layouts and the entertainment program, scheduling workshops and demonstrations

Armenia

• Present reports defining project progress, problems and solutions• Plan and schedule project timelines, track project deliverables using appropriate tools• Maintain continuous lines of communication, keeping the president informed of all critical issues.• Advise the president and other key members of senior management on financial planning, budgeting, cash flow, investment priorities, and policy matters.• Contribute to the development company’s strategic goals and objectives as well as the overall management of the organization.• Represent the organization externally• Promote a culture of high performance and continuous improvement that values learning and a commitment to quality• Establish and monitor staff performance and development goals, assign accountabilities, set objectives, establish priorities, conduct annual performance appraisals, and administer salary adjustments

Armenia

• CATI Surveys (Computer-Assisted Telephone Interviewing)• Statistical Analysis: Market• Public Opinion Surveys• Distribution of Information/Advertising by E-Mail• Call Center Services

Master Of Business Administration (Mba), Business, Management, Marketing, And Related Support Services

Master'S Degree, Marketing/Marketing Management, General