Tatev A. Khachatryan Email & Phone Number

• Effectively gather and assess feedback and escalations from customers and internal stakeholders
• Develop an understanding of company products to meet the company's current and future needs
• Provide assistance with product and rating reviews
• Assist the company in achieving short and long-term goals relating to product growth
• Work with other company departments to improve the analysis and presentation of products
• Define and track the success of the product/feature through defined KPIs and collect data to measure the outcomes

Armenia

• Assist customers with all aspects of our software via phone, chat, email and screen-sharing sessions, with a primary focus on customer satisfaction
• Become a ServiceTitan product expert and help both customers and coworkers succeed via knowledge sharing and identifying creative solutions to unique workflow needs
• Utilize Support tools such as the Salesforce Support Console to efficiently handle customer cases and track personal performance
• Be a part of a tight-knit team, working together to provide superior technical support and maintain a positive environment
• Troubleshoot and submit bugs to our developers and act as the primary driver from bug ticket creation through resolution
• Champion customer needs internally by providing feedback and escalating cases, ensuring that they receive the attention they deserve

• Plan and monitor the day-to-day running of business to ensure smoothprogress
• Supervise staff from different departments and provide constructivefeedback
• Report to the board on operation activities towards business goals
• Work alongside other members of the business on business projects
• Recruit staff, which involves developing job descriptions and personspecifications, preparing job adverts, checking application forms,shortlisting, interviewing and selecting candidates
• Maintain historical human resource records by designing a filing andretrieval system; keeping past and current records

Yerevan

• Delegate work to staff and managing their workload and output
• Write reports for senior management and delivering presentations
• Carry out staff appraisals, managing performance and disciplining staff
• Oversee the recruitment of new staff, sometimes including training
• Organize the office layout and maintaining supplies of stationery and equipment
• Record office expenditure and managing the budget

Armenia

• Present reports defining project progress, problems and solutions
• Plan and schedule project timelines, track project deliverables using appropriate tools
• Maintain continuous lines of communication, keeping the president informed of all critical issues.
• Advise the president and other key members of senior management on financial planning, budgeting, cash flow, investment priorities, and policy matters.
• Contribute to the development company’s strategic goals and objectives as well as the overall management of the organization.
• Represent the organization externally

Armenia

• CATI Surveys (Computer-Assisted Telephone Interviewing)
• Statistical Analysis: Market
• Public Opinion Surveys
• Distribution of Information/Advertising by E-Mail
• Call Center Services

Master Of Business Administration (Mba), Business, Management, Marketing, And Related Support Services

Master'S Degree, Marketing/Marketing Management, General