- Drive Product Vision: Execute and refine the product vision to achieve market fit and user satisfaction in the B2B SAAS sector.- Lead Agile Teams: Shape and guide product teams using agile methodologies for effective and efficient product development.- Strategize for Market Fit: Develop strategies to address market needs and user feedback, ensuring continuous product improvement.- Stakeholder Collaboration: Collaborate with stakeholders to integrate their needs and feedback into the product development process.- Cross-Functional Coordination: Work with sales and engineering teams to align product strategy with business goals.- Track Product Goals: Define and monitor key product metrics to achieve desired outcomes and success in the market.- Risk and Quality Management: Oversee risk mitigation and quality assurance to maintain high standards in product delivery.

- Project & Product Process Engineering: Design and implement robust processes for both project and product management tailored to your organizational needs.- Project Management Tools Setup: Get customized setup and optimization of project management tools that streamline your operations and enhance team productivity.- AI-Enhanced Project Management: Integrate AI solutions like ChatGPT to harness advanced analytics and automation, bringing efficiency to your project workflows.- Agile & Waterfall Methodologies: Apply best practices from Agile and Waterfall frameworks to boost your team's performance and project delivery.

- Collaborate with client stakeholders and project discipline leads to identify requirements, determine project scope and deliverables, set priorities, and establish milestones.- Develop project plans, status reports, estimates, and schedules.- Participate in strategic and tactical planning discussions.- Collaborating with UI/UX designers, business analysts, developers, and the QA team to align the technical team toward product KPIs.- Serve as a conduit between project/team members in all cross-functional groups (Operations, Project Management, Regulatory, Product, etc.).

-Defines the product vision, strategy, and roadmap;-Gathers, manages, and prioritizes market/customer requirements;-Acts as the customer advocate articulating the user’s and/or buyer’s needs;-Works closely with engineering, sales, marketing, and support to ensure business case and customer satisfaction goals are met.

- Developing and implementing an effective product management process, through implementing agile methodologies such as Scrum or Kanban to manage product development, or developing a process for gathering and incorporating customer feedback into product development.- Managing a successful team through developing and coaching team members to improve their skills and efficiency in using the rolled-out products.- Developing and executing, product roadmaps by creating a comprehensive product strategy that aligns with the business goals and priorities, and then working with the development team to execute the strategy over time.- Improving product quality and reliability constantly through working with the development team to identify and fix bugs or other issues at BAU, or implementing new processes/tools to ensure that products are thoroughly tested and validated before release.- Creating additional revenue-generating streams and customer satisfaction: This could include implementing new features or functionality that increase customer engagement and sales and improving the user experience of an existing digital product.- Successfully launching new digital products on time and within the budget: This could include working with a cross-functional team to develop and launch a new website, mobile app, or other digital product.- Track progress, assess risks, coordinate delivery, and actively communicate contingency and mitigation plans for the team.- Participate in market research, validation, and whitespace analysis to identify new opportunities for new and existing features and functionalities.

- Market investigation, defining, specifying product features, requirements, and product vision;- Managing the product backlog and prioritizing needs;- Translating product strategy into detailed requirements and prototypes;- Act as a lead tester and ensure proper functionality of the product by estimating, prioritizing, planning and coordinating testing activities;- Ensure that quality issues and defects are appropriately identified, documented, tracked, and resolved;- Work closely with all stakeholders, as well as technical teams to produce specifications for the product that delivers on functionality, and value.

- Responsible for internal processes digitalization, i.e. investigation, action plan creation, project implementation, testings; - Create, develop and deploy solutions that are aligned with the Bank strategy;- Manage time, cost, scope, issues, risks and quality components of change management tasks; - Manage and assess change impact of any potential scope changes; - Conduct Change Management/Projects Post Implementation Review to ensure a successful outcome;- Able to plan interim solution models that support the business through transitional processes;

- Perform project requirements gathering and analysis;- Develop and implement test plans to ensure successful delivery of a project;- Accurately determine, assign, track and manage project task, activity, documentation and time - information per internal standards;- Develop a digitalization plan for internal processes, find appropriate vendors/solutions; - Implement the bank's digitalization projects;- Defining project roadmaps and delivery plans;- Communicating project status to the team and a wide range of stakeholders; - Escalating risks and issues to the project board;

- Market investigation, defining, specifying product features, requirements, and product vision;- Managing the product backlog and prioritizing needs;- Translating product strategy into detailed requirements and prototypes;- Defining project roadmaps and delivery plans- Communicating project status to the team and a wide range of stakeholders - Escalating risks and issues to the project board- Measure project performance using appropriate tools and techniques- Finding and then engaging with the right personnel to find swift solutions to problems- Ensuring that project documents are complete, current, and stored appropriately- Regulation of current issues of electronic payments, development and involvement of new partners-Upay Service operations and development, application testing-Credit Sales operations, development, and involvement of new partners- Payment means (cash payment terminals, banks, online and electronic top-up solutions) implementation and development-Financial services and payment mean project management, leading of implementation, and development projects.

- Market investigation, defining, specifying product features, requirements, and product vision;- Managing the product backlog and prioritizing needs;- Translating product strategy into detailed requirements and prototypes;- Ensure that the projects are delivered on time, within the scope, and within budget, - Develop and implement test plans to ensure successful delivery of a project; - Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility- Ensure resource availability and allocation- Preparing Invitations to Tender to support the outsourcing of projects- Develop a detailed project plan to monitor and track progress- Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques- Measure project performance using appropriate tools and techniques- Report and escalate to management as needed- Successfully manage the relationship with the client and all stakeholders- Perform risk management to minimize project risks- Establish and maintain relationships with third parties/vendors- Create and maintain comprehensive projects documentation- Payment means (cash payment terminals, banks, online and electronic top-up solutions) implementation and development; -Mobile financial services and payment mean projects management, leading of mobile wallet implementation and development project.

As an Operations and MI reporting Team Leader in HSBC Bank I was responsible for:- secondary control of all seven branches, i.e. I did an external audit by PFS side before our official audit, check and control if all forms, cash flow are up to date, if all documents, transaction are made according to procedures- CRM support and testing- all external and internal audit notes implementation- making proposals and recommendations to maximize contribution to the Bank’s profit and growth whilst minimizing inherent credit and operational risks- keep abreast with changes in reporting standards, relevant laws, and regulations touching all reporting, analytics, and operations across the Banks in Armenia and etc.

- To develop and improve operational risks controls and approval/recommendation process which deliver effective risk management and optimum efficiency,- Control and Manage PFS Loan / Card Approving by set limits- Monitoring of PFS lending portfolio and providing information on received loan applications tendency - Effective communication with Credit Operations and Branches

- To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified Service Level Agreements (SLA's). - Lead and schedule branch operations to assure that customer transactions are processed accurately, efficiently, and courteously.- Identifying prospective customers and promoting increase in HBAM products sales through created Leads in CRMS- Approve transactions and maintenances according to Bank policies. - Checking and signing personal account packages, examining tellers' reports of daily transactions for accuracy. Review loan and card applications and relevant documents- Demonstrate leadership to develop the enthusiasm needed in a retail and corporate sales culture.- Carries out Team Leader’s responsibilities in accordance with the organization's policies. Planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.- Ensures that personnel are well trained, effective, and optimally used. Provides instruction regarding policy, procedure, and service and product offerings.- Identify the developmental needs of others and coach, mentor, or help others to improve their knowledge or skills. Track individual employee progress and assists with performance appraisals as required.- Ensures that all security procedures are followed. Propose amendments to procedures and monitor their implementation after the approval .

- Ability to understand customers’ needs and provide appropriate solution and attention.- Identify cross-sell opportunities during customer interaction.- Consistently deliver quality service to our customers to achieve total customer satisfaction.- Solicit customers’ feedback and identify problem trends for improvement actions.- Assisting customers with their inquiries, escalate/ re-direct problems when appropriate

Banking system in Armenia

- Analyze the consumer loans applications received from branches according to Bank’s standards and risk acceptance criteria (client’s profile, financial status and credibility, financial and risk ratios…etc.);-Submit decision (approval/rejection) with justified comments to the Head of Documentary operations department for final approval/rejection (according to the retail approval authority table applied in ITB (International Trade Bank);- Study the rescheduling of retail loans according to the pre-set limits;- Coordinate with branches if loan documentation is incomplete or inaccurate;- Analyze import and export Documentary Credits amendments, Standby Letters of Credit and check documentary collections.

- Produce campaign analytic reports as required.- Assists with the development, writing, and communication of Marketing plans, promotional recaps, creative briefs, project recommendations, and presentations.- Ensures that all locally-developed creative marketing materials undergo brand review and adhere to strict brand guidelines.- Assists with writing and editing of promotional literature, newsletters, direct marketing, and Internet marketing projects.- Analyzes Marketing and competitive data and consolidates findings to support Marketing strategy development.- Reviews various Marketing materials and make recommended edits.