Tatevik Martirosyan Email and Phone Number

Vaimo is one of the world’s most respected experts in digital commerce on the Magento and Adobe Commerce Cloud platform. As a full-service omnichannel agency, we deliver strategy, design, development and managed services to brands, retailers and manufacturers all over the world.• Proficient in QA process documentation and collaborative problem-solving, with a focus on team leading.• Experienced in test automation to enhance efficiency and coverage.• Conducted load and performance testing, ensuring software stability.

• Led test cycles by preparing and planning the Test plan, Test Report, defined test procedures and participated in the test execution• Collaborated with clients, system installers, technical support, and Security testing team representatives in identifying the scope of testing and the deadlines, aligning the test results.• Worked closely with the product managers and product owners• Analyzed product requirement documentation, and reviewed and highlighted the issues in the compliance report.• Participated in the planning and executing of all the stages for testing• Created detailed, comprehensive, and well-structured test suites and test cases.• Defined processes for the test plan and several phases of the testing cycle.• Executed the testing, analyzed test results, and performed test initialization• Analyzed requirements of the products, doing documentation updates• Facilitating management of test projects, mentoring other team members

• Checked software programs for usability, functionality, and design issues.• Tracked software bugs and detailed information regarding findings and resolutiontechniques in documentation.• Prepared product requirement documents for the projects and functionalitydescriptions for developers based on the client's needs.• Organized and managed all phases of the project to ensure on-time completion• Carried out manual testing for the releases• Led meetings with internal team members• Derived Test Scenarios, developed test cases, and prioritized testing activities.• Achievedin documentation and execution of Test Cases• Executed all the test cases and reported defects, defining the severity and priority for each defect.• Led regression testing every time when changes are made to the code to fix defects.

Main responsibilities • Deriving Test Scenario, developing test cases and prioritise testing activities.• Documenting and Executing Test Cases• Execute all the test case and report defects, define severity and priority for each defect.• Carry out testing every time when changes are made to the code to fix defects.

• Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.• Maintained high satisfaction scores by consistently resolving first-call issues.• Consulted with customers regarding needs and addressed concerns.• De-escalated customer issues with proven conflict mediation and problem-solving abilities.• Kept customer and system account information accurate and current to support timely resolutions of concerns.• Recorded details of all inquiries, complaints, and comments.• Developed workflow of branded mobile applications development processes.• Achieved in implementation of product release testing via Jira and TestRail.• Set up quality assurance team workflow, and worked closely with senior engineers tohandle some unique cases.• Organized on-job training, and prepared materials. Achieved in management ofcustomer care team.• Customer request fulfillment, and issue troubleshooting.

Main responsibilities include:• Cooperate with a team of engineers responsible for analysing and resolving complex issues• Customer request fulfilment, issue troubleshooting• Ensure customer and account team communication focusing on technical issues investigation and resolution• Manage the queue of new cases to ensure they are assigned according to our procedures• Contribute to process and troubleshooting documentation, review & moderate print orders

Main responsibilities include:• Respond to a wide array of support questions from customers via e-mail and live-chat.• Interact with customers to understand requirements and maximize customer satisfaction.• Work closely with senior engineers to troubleshoot issues and implement fixes.• Effective communication with customers concerning technical, billing & sales inquiries.

Shoonch Yoga Studio offers regular classes with internationally certified resident and visiting yoga instructors. Main responsibilities • Customer Service & Statistical Analysis • Marketing & SocialMedia Marketing• Website Management