- Prepare project organization and communication charts- Chair site meetings and distribute minutes to all project team members- Track the progress and quality of work being performed by design disciplines/trades- Use project scheduling and control tools to monitor projects plans, work hours, budgets andexpenditures- Run KPIs and business reporting, deliver creative reports using commercial and visual communication.- Key support partner to management in driving the brand’s strategic and business planning cycle- Collection and recovery of defaults- Ensure clients’ needs are met in a timely and cost effective manner- Responsible for HR and team development- Responsible for materials procurement planning, material availability studies, pre-order strategy, requisition processing / control, relationship between different sectors and functions, receipt control, deadline compliance for all supply management activities.

- Responsibled for managing the buyback, recycling, packing and transportation (logistics), receiving and audit of the used IT equipment involving large, medium and small clients in the US and Canada;- Responsibled for managing complex customer relationships and provided customized support, reporting, invoicing and communication. - Identified and developed process improvement plans for ARS offering to maximize revenue and realize cost reductions. Conducted vendor calls to review work plans, preparation and negotiation.

- Proactive management of the collections process - ensured that the outstanding receivables were minimized by collecting revenue and identifying potential bad debts. - Directed staff and provided detailed analyses of collection activities to upper management with weekly AR reports on the collection targets / metrics. Performed root cause analysis as a means of identifying issues inhibiting the successful resolutions of open queries. - Provided high level support for customers’ disputes and to AR team. Identified and developed process improvement plans offering to maximize revenue and reduce collecting old revenue- Manage the Customer Opinion & Complaints Management System including collect, verify, analyze and identify issues which reveal significant, repeated or systemic problems- Investigate with Internal audit and audit control management cases - Compile, write and edit information and management reports related to complaints handling- Liaise with internal and external parties regarding complaints for verifying details of investigation and conclusion to ensure the integrity and accuracy of data collected

- Preparation of Lease Contracts for the Financial Sales Executives, Vendors and Business Partners. Developed executive level relationships with clients and partners to advance the business development efforts and support individually Leasing customers.- Managed strategic key account relationships and performed credit risk management and collateral analysis in order to monitor the accounts receivables portfolio risk. Managed customer credit lines. Developed process innovation tool.

- Responsibled for the associates of SWISSCAM in Rio de Janeiro. Strategic Consulting, including business plan & sales strategy development. - Advised new businesses on formation of corporations and business structures, drafting privacy policies and structuring commercial transactions.

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- Intern in the Export department. Responsibled for all the steps of the process. Worked directly with customer and suppliers. Updated on Siscomex, TEC updated organizer.

- Intern in the Import department. Updated on Siscomex, TEC updated organizer.