Tatiana Kehler Email & Phone Number

Edmonton, Ab, Ca

Benevity, a certified B Corporation, is the global leader in corporate purpose software. Our award-winning cloud solutions empower iconic brands and their people to take social action on the issues and causes they care about. Through giving, volunteering, grantmaking and positive actions, we help 940+ clients (and counting!) build better cultures and engage their employees and customers to create greater social and business impact. With software that is available in 20 languages, Benevity has processed more than 10 billion dollars in donations and 46 million hours of volunteering time, 770,000 positive actions and awarded one million grants to 326,000 nonprofits worldwide. In my role as a coach, I serve as a trusted advisor for 150+ clients in a 1:many model with a focus on strategic program growth, client enablement, and product utilization.- Develop client enablement sessions that increase client engagement and product utilization - Exceed targets for strategic client engagement for the segment - Revamped QBR framework for the segment and build team enablement to ensure successful implementation - Develop and run webinars, workshops and training sessions for clients both online and in-person to increase brand loyalty, product utilization and further expand a client community engagement- Built training materials for clients to increase product adoption

Develop and deliver interactive workshops for a variety of audiences and topics around career coaching and mentorship, corporate social responsibility strategy, and self-presentation. Recent speaking and coaching engagements:"DISCover your team" - November 2024, Team building session for Edmonton Regional Immigrant Employment Council"Quiet Impact: Making Your Work Shine Without the Spotlight" - September 2024“How to Take Your CSR Program Participation to the Next Level” - BenevityLive, 2024, Palm Springs, California"Self-Presentation: How to Help People See you as the Expert You Are" - Edmonton Regional Immigrant Employment Council, Quarterly Onboarding Session, 2022-Present, Edmonton, Alberta "To Risk or Not to Risk: The Hidden Cost of Not Taking the Risk" - Northern Alberta Institute of Technology, 2024, Edmonton, Alberta"If not you, then who? The importance of having a career strategy." - Northern Alberta Institute of Technology, 2024, Edmonton, Alberta“Activating All Levers to Drive Employee Participation and Engagement”, Webinar, 2023

We at solut are a leading employee-owned group of knowledgeable, passionate, and motivated individuals striving towards a common goal: seeking effective IT solutions. Our mission is to make our clients’ technology uncomplicated and look for opportunities to turn that into a competitive advantage for their organizations. The great thing about us is that we do this with personality. Just because we work in tech, doesn’t mean we’re robotic. We’re equally fluent in the languages of tech and human!Increased client satisfaction and retention through the development of a comprehensive CX program and strategic approach to the client experience. Served as a trusted advisor for C-suite level executives helping them find IT solutions for their business needs. - Built Client Experience as a separate team within Operations - Ran training for our service desk team to improve their customer service and communication skills- Built a CX program for maintaining regular touchpoints with clients and increasing internal sales- Built and implemented Voice of the Customer program- Championed the implementation of a new app for submitting service requests and developed customer enablement program for key contacts, end users and C-level execs.- Revamped the client onboarding process and increased the adaption of the new app- Developed a program for mushrooming client relationships and improving client retention

Edmonton, Canada Area

Fostered strong, long-term relationships with C-suite-level executives and ensured clients got the most value out of our services. Became an internal advocate for the clients bringing forth new service ideas and process improvements to enhance our products and services.- Implemented regular reviews of client satisfaction data- Revamped contract packages to make sure they reflected the current offerings and were client-friendly- Improved collaboration between client experience, service, vCIO, and projects teams

Responsible for developing relationships with leadership teams of small and mid-sized companies coming in for business training, managing contract deliverables, and organizing events- Deepened relationships with the C-Level executives to improve client retention- Managed client applications for the Alberta Job Grant and developed curriculum description to match the government’s requirements- Tracked deadlines and assisted the clients with the grant process to make sure they get the funding- Planned and organized regular client events that added value to the regular consulting curriculum - Organized the annual business conference for 100-200 participants with a satisfaction score of 8.5+- Collected and managed post-event feedback and developed suggestions for improvement

Edmonton, Canada Area

Managed a variety of marketing initiatives to engage the leadership teams of the current clients and expand the pool of prospects- Planned events for C-Level executives and collected feedback- Managed service related concerns and questions- Set up contracts and managed deliverables - Developed a plan for regular client check-ins, organized them for the Practice Director, and tracked all communication and activities in Salesforce

Edmonton, Canada Area

Served as the first point of contact for all client communication and supported the internal team of business consultants - Provided administrative support for a team of 6+ consultants and a Practice Director- Improved client experience through creating a welcoming office space, creating reports in a timely manner, and gathering and analyzing session feedback- Championed the company-wide switch to an alternative virtual delivery platform and increased client satisfaction with virtual sessions

Edmonton, Canada Area

Provided research support to the Associate Dean.- Literature review - Data collection and analysis- Creation and maintenance of databases- Proofreading and editing

Edmonton, Canada Area

Taught an Intermediate Language Course. Enhanced students’ experience through introducing community involvement in the target language, extra-curricular activities, and digital learning.- Preparing and delivering sessions- Set up and maintenance of WebCT/Moodle - Providing feedback on written and oral assignments- Preparation and administration of exams- Responding to students’ requests via email, phone, text, and social media- Attending professional development seminars and workshops

Assisted in teaching an Intermediate Language Course. Enhanced students’ participation in online discussions.- Preparing and delivering sessions- Set up and maintenance of WebCT/Moodle - Providing feedback on written and oral assignments- Developed and implemented a procedure for responding to students’ requests via email, phone, text, and social media- Attending professional development seminars and workshops

Provided research support for the Canadian-German study for issues faced by newcomers- Literature review - Data collection and analysis- Working with scripts- Creation and maintenance of databases

Master'S Degree, Applied Linguistics

Activities and Societies: Modern Languages and Cultural Studies Annual Graduate Student Conference (2009-2012 - Organizer, Presenter.

Bachelor'S Degree With Distinction, German Language And Literature

Graduated with Distinction. Minored in Russian Language and Literature. Received awards for excellence in Russian and Folklore Studies.