Tatiane Costa Email & Phone Number

Braga, Portugal

Lisbon, Portugal

Braga, Portugal

• Responsible for offering the highest standard of customer service and technical support via telephone calls, in accordance with internal regulations and compliance• Receiving mobile and tablet technicians (iOS system) to analyse problems and guide customers to perform troubleshooting, always requesting the best service/repair options available whenever necessary, escalating required cases and following up• Maintaining a strong and positive relationship with customers, respecting the internal policies according to articles and database

County Dublin, Ireland

• Responsible for supervising a team of 86 caregivers, receiving calls, back-up organization for absentee / absent caregiver• Risk assessment and management, care and support for new clients and quality control• Implementation of new home care plans and preparation of Care Plan, a report with patient information

County Dublin, Ireland

• Delivering high standard customer care, assisting clients with personal care, including dressing, mobility, medication administration, personal hygiene and eating • Providing high-quality physical and emotional care and encouraging their social development

São Paulo, Brazil

• Coordinated the hiring processes from start-to-finish, recruiting candidates, assessing resumes, interviewing, while ensuring a positive candidate experience • Screened, assessed and interviewed potential an average of 500 candidates while identifying their appropriate skillset, prepared job offers and negotiated the best packages to achieve the company targets and process the hiring paperwork• Administrative support in updating and controlling costs and tax information in the system, as well as expense planning and HR budget management• Managed admission and on-boarding processes for new employees, while coordinating various organisational development activities (Performance Assessment, Career Management, Salary Policy)• Prepared internal communication, via email, banners and internal system

São Paulo Area, Brazil

• Responsible for talent acquisition projects, end-to-end recruitment processes, including sourcing, screening, interviewing, hiring and on-boarding, with an average of 15 vacancies/month, an average of 500 CVs screened, always ensuring a positive experience• Developed and implemented a structured recruitment process, prepared job descriptions and technical profile, according to the technical requirements defined by the quality and engineering team • Organised recruitment events to fill vacancies and built a database of pre-approved candidates• Managed the internship programme, including recruitment, selection, hiring and on-boarding • Oversaw the HR administrative management, workforce planning, training & development, employee documentation, payroll and performance management

São Paulo, Brazil

• Responsible for assisting with the full recruitment cycle, screening, assessing, and interviewing potential candidates while identifying their appropriate skill set, using the ERP system to input candidates, and employee’s information• Recruited a wide range of new employees in the areas of quality, engineering, sales, finance, accounting, and HR, sourced candidates through professional networking tools (Catho, indeed), and internal database• Scheduled technical and HR interviews, prepared candidates, supported them through the whole hiring process, built strong relationships via direct contact with candidates and Area Managers • Prepared job descriptions, detailed the functions and technical profile in partnership with the engineering and quality areas according to the ISO TS 16949 Quality Management System requirements • Developed a structured integration, which included training the team about product presentation, the company’s culture, benefits and internal HR policies, for better engagement and new smooth on-boarding of employees

São Paulo Area, Brazil

• Preparing, issuing and processing invoices.• Collaboration with HR departments to obtain/validate information, managing and following up on all processing issues• Support audit requirements as necessary• Preparing daily statistics and revenue figures for management• Supporting the financial close process by calculating estimates of unbilled revenue• Chasing outstanding payments

São Paulo Area, Brazil

• Providing general administrative support, word processing, filling and data input.• Screen and distribution of incoming correspondence and ensure appropriate timely action.• Reception Duties – setting up desks, greeting clients, answering customer inquiries when needed• Dealing with customer queries by email, answering requests and bookings