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Tatiane Fadelli Email & Phone Number

Customer Success Analyst | CMS PL at holmes
Location: Greater São Paulo Area, Brazil, Brazil 8 work roles 2 schools
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✓ Verified May 2026 3 data sources Profile completeness 100%

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Current company
holmes
Role
Customer Success Analyst | CMS PL
Location
Greater São Paulo Area, Brazil, Brazil
Company size
89 employees

Who is Tatiane Fadelli? Overview

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Quick answer

Tatiane Fadelli is listed as Customer Success Analyst | CMS PL at holmes, a company with 89 employees, based in Greater São Paulo Area, Brazil, Brazil. AeroLeads shows a matched LinkedIn profile for Tatiane Fadelli.

Tatiane Fadelli previously worked as Customer Success Analyst at Holmes and Customer Support Team Lead at Cognizant. Tatiane Fadelli holds Especialização Em Marketing E Comunicação Integrada, Marketing from Universidade Presbiteriana Mackenzie.

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holmes

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Profile bio

About Tatiane Fadelli

Estagiei na Secretaria de Cultura do Estado de São Paulo, no setor Administrativo de Proteção ao Patrimônio Histórico. Era responsável pelo cadastro de novos processos no sistema, pela juntada de documentos em processos já existentes, alimentação de planilhas e atendimento telefônico. Atuei como Analista de Mídias Sociais, atendendo reclamações via plataforma Reclame Aqui. Relacionamento e suporte ao cliente, intermediando os mesmos com as áreas internas.Prestei atendimento ao cliente para usuários de aplicativo. Suporte via e-mail, auxiliando os clientes na utilização do aplicativo e dúvidas em relação aos pagamentos, utilizando as ferramentas internas. Contato com o time externo de suporte. Feedbacks para novos agentes, auxiliando no manuseio das ferramentas e na tratativa com o cliente.Atuei como Analista de Qualidade para suporte de aplicativo. Monitoramento do atendimento de agentes. Gerenciamento e mentoria sobre oportunidades críticas para a qualidade. Auxílio aos agentes durante a tratativa dos casos. Alinhamento semanal com o cliente sobre o processo de revisão. Insights sobre melhorias em processo internos, identificados durante revisões de casos. Alimentação de reportes de métricas.Sou pró ativa, determinada, sempre interessada em aprender e gosto de trabalhar em equipe.

Listed skills include Microsoft Office, Microsoft Access, Microsoft Word, Powerpoint, and 3 others.

Current workplace

Tatiane Fadelli's current company

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holmes
Holmes
Customer Success Analyst | CMS PL
São Paulo, SP, BR
Website
holmesdoc.com
Employees
89
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Company profile
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8 roles

Tatiane Fadelli work experience

A career timeline built from the work history available for this profile.

Customer Success Analyst | Cms Pl

Holmes

São Paulo, SP, BR

Customer Success Analyst

Current
Holmes

São Paulo, Brasil

Apr 2024 - Present

Customer Support Team Lead

Cognizant

São Paulo, Brasil

Responsible for QA and Trainer department, helping with daily tasks management. Create and develop action plans with the team. Participate on deep dive analysis. Manage and present weekly reports to the client. People Management and] Development. Participate on hiring process.

Apr 2022 - Mar 2024

Quality Analyst

Cognizant

São Paulo, Brasil

Responsible to monitor and review agents support based on clients guidelines. Point of contact for agents on daily basis. Create and share points of improvements and deep dive analysis with Team Leaders. Bi-weekly Calibration with the client.

Jan 2020 - May 2022

Bilingual Support Agent

Cognizant

São Paulo, Brasil

Responsible for providing support via email and presenting technical solutions to users. Help with new hires development, analyzing the quality on its interactions with clients.

Oct 2018 - Jan 2020

Analista De Mídias Sociais

Aec Contact Center

São Paulo E Região, Brasil

Atendimento para os cliente do produto Cielo via Reclame Aqui

Aug 2017 - Aug 2018

Assistente Comercial

Fugativa Escape Games
Jan 2017 - May 2017

Estagiária

Secretaria De Estado Da Cultura De São Paulo

São Paulo

Estágio no Protocolo do Setor Administrativo. Atuei realizando juntada de documentos em processos, cadastro de processos no sistema interno, alimentação de planilhas e rotinas administrativas.

Jun 2013 - Dec 2014
Team & coworkers

Colleagues at holmes

Other employees you can reach at holmesdoc.com. View company contacts for 89 employees →

VB Vanessa Barbosa Souza Vanessa Barbosa Souza Colleague at Holmes São Paulo, São Paulo, Brazil, Brazil View → RA Roger Alex Flores Roger Alex Flores Colleague at Holmes Porto Alegre, Rio Grande Do Sul, Brazil, Brazil View → FM Filipe Migon Filipe Migon Colleague at Holmes Porto Alegre, Rio Grande Do Sul, Brazil, Brazil View → JM Janaina Marchesini Janaina Marchesini Colleague at Holmes São Paulo, São Paulo, Brazil, Brazil View → DD Daniel De Campos Barbosa Daniel De Campos Barbosa Colleague at Holmes Porto Alegre, Rio Grande Do Sul, Brazil, Brazil View → FB Felipe Barboza Felipe Barboza Colleague at Holmes São Paulo, São Paulo, Brazil, Brazil View → NL Natália Lazaretti Natália Lazaretti Colleague at Holmes Uberlândia, Minas Gerais, Brazil, Brazil View → AD Andressa Da Silva Pereira Andressa Da Silva Pereira Colleague at Holmes Jundiaí, São Paulo, Brazil, Brazil View → CH Carlos Henrique Carlos Henrique Colleague at Holmes Itapecerica Da Serra, São Paulo, Brazil, Brazil View → DM Diego Matias Monteiro Da Silva Diego Matias Monteiro Da Silva Colleague at Holmes São Paulo, São Paulo, Brazil, Brazil View →
2 education records

Tatiane Fadelli education

Bacharelado Em Administração, Administração De Empresas

Universidade Anhembi Morumbi São Paulo

qualificações e atividades profissionais - Estágio na Secretaria da Cultura, Unidade de Preservação do Patrimônio Histórico

FAQ

Frequently asked questions about Tatiane Fadelli

Quick answers generated from the profile data available on this page.

What company does Tatiane Fadelli work for?

Tatiane Fadelli works for holmes.

What is Tatiane Fadelli's role at holmes?

Tatiane Fadelli is listed as Customer Success Analyst | CMS PL at holmes.

Where is Tatiane Fadelli based?

Tatiane Fadelli is based in Greater São Paulo Area, Brazil, Brazil while working with holmes.

What companies has Tatiane Fadelli worked for?

Tatiane Fadelli has worked for Holmes, Cognizant, Aec Contact Center, Fugativa Escape Games, and Secretaria De Estado Da Cultura De São Paulo.

Who are Tatiane Fadelli's colleagues at holmes?

Tatiane Fadelli's colleagues at holmes include Vanessa Barbosa Souza, Roger Alex Flores, Filipe Migon, Janaina Marchesini, and Daniel De Campos Barbosa.

How can I contact Tatiane Fadelli?

You can use AeroLeads to view verified contact signals for Tatiane Fadelli at holmes, including work email, phone, and LinkedIn data when available.

What schools did Tatiane Fadelli attend?

Tatiane Fadelli holds Especialização Em Marketing E Comunicação Integrada, Marketing from Universidade Presbiteriana Mackenzie.

What skills is Tatiane Fadelli known for?

Tatiane Fadelli is listed with skills including Microsoft Office, Microsoft Access, Microsoft Word, Powerpoint, Microsoft Excel, English, and Microsoft Powerpoint.

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