Tatjana Proffitt Email & Phone Number

Richardson, Tx

Manage the contractual and operational relationship with the Barclays Bank.

Dallas, Tx

Executed a Proof of Concept phase of the Asset Services innovation project at CBRE's Global Innovations team. Conducted business interviews, analyzed processes and procedures across multiple organizations, ideated concept, prepared for the Design Studio to develop a solution.

Irving, Tx

• Led inter-continental Sales and Distribution unit transfer to gain $3M annual savings. Managed business knowledge transfer, project management, multiple countries’ requirements gathering, customer base harmonization and inventory transfer. • Took ownership and led a complex business transition, with 1 month notice-to-go-live, scarce knowledge transfer resources, balancing costs and Consumer satisfaction.• Successfully ramped down an old and ramped-up a new 3PL distribution vendor with just two days operational downtime to the customers. This included 20M piece Inventory movements, systems deployment, invoice negotiations and on-time go live.• Executed Master Pricing changes consisting of 5,000+ SKUs. Aligned Sales and Procurement prices for strategic revenue generation. Resolved customer escalations, discrepancies and brought all systems to consistency (SAP, NOL, ECH and Master Price List).• Delivered BPR to establish operational processes for efficiency, cost savings and SOX-compliancy.• Key User for SAP SD and NOL (Nokia Online order portal).

Irving, Tx

• Initiated, led and developed an EDI system-to-system integration between Nokia and Vendor under highly constrained resources and budget. Achieved stakeholders’ buy-in, reduction in manual labor, elimination of operational errors and estimated $200K savings.• Executed two end-to-end business model change cycles, with 1st cycle resulting in 40% savings, 2nd an additional 30%. Collaborated with Nokia’s and Vendor’s Legal, IT, Finance, Operations, Tax, Logistics, Compliance and other teams to deliver: New business model structure and business case development RFP preparation (SOW, SLA, proposals’ pricing harmonization, Q&A) Analysis of 11 suppliers’ proposals Supplier presentations, site visits, winner recommendation and selection Contract negotiations New business model Implementation, with all aspects of change management. Post go-live operations• Ramped-up new service vendor. Developed processes and KPIs, simultaneously learning and teaching systems functionality. Established ways of working between multiple vendors.• Served as a Champion team member of Organizational Culture Transformation.

• Primary responsibilities included: leading projects, developing implementation and customer relationship strategy, driving the project life cycle and change management. Negotiated internal and external resources by managing schedule, issues, budget, risks and constraints.• Effectively managed over 30 simultaneous independent projects.• Highly successful in working with extremely demanding customers and challenging vendors.• Catalyst in assembling cross-functional teams to address/remove customer implementation concerns. Reviewed, finalized and integrated numerous implementation components into a single user documentation that has been institutionalized and has become a part of implementation standards.• Coordinated Development, Sales and Marketing, IT, Accounting, Conversion and Support teams in working together to meet and exceed customer expectations.• Derived innovative ways to provide solutions to customers while adhering to customer and company resource constraints.• Successfully influenced Development’s prioritization of initiatives and gain commitments for the products and features release.

Lubbock, Tx

• Responsible for the product strategy, management and all other aspects of the University’s iRIS system (Integrated Medical Research Information Systems.)• Within 3 months significantly increased and transformed the scope of the job.• Directed, developed, set deadlines, and implemented the iRIS system on numerous campuses. This included creating and implementing iRIS policies and procedures.• Served as a liaison between the sponsor, customers, the IT department and the vendor.• Designed, developed and conducted training for all system users (employees, physicians, and senior management.)• Consulted with senior management and review boards to evaluate and improve current workflow and business practices across the University-wide committees. Proposed strategic solutions using resource leveling and technology for cost avoidance and led staff into implementing recommended strategies.• Initiated and created a comprehensive web infrastructure for the review boards. Producing consistency in boards’ processes and improved communication. Making significant progress towards the institutional goals of achieving national program accreditation.• Designed, developed and published internal user manuals. • Instrumental in the University achieving best-in-class status in integrating the iRIS system. As the expert was extensively consulted by external research community (Vanderbilt University, UT Houston, UCLA Harbor, etc.)

Master Of Science (Ms), Computer Science

Fast Track - accelerated Master’s program

Bachelor Of Science (Bs), Computer Science

Magna Cum Laude