Technical Program Manager for McAfee's mobile application

Technical consulting for media, restaurant and SaaS companies specializing in Agile, Program and Project Management.Created and managed a trade show dedicated the promotion and development of media and lifestyle trends from both Asia and Asian America.

Recruited to ServiceTitan as the Senior Technical Project Manager of the Mobile Teams to transition the team from a start-up waterfall process to an agile development team. Promoted to the Senior Technical Program Manager of the Mobile Platform within the first six months. Coordinated four teams of developers in a hybrid environment across several states and six countries. Created modified agile processes to adapt to issues with time zones and non-co-location. Responsibilities included developing the quarterly and fiscal year roadmap, sizing team resourcing, communicating status to leadership, change management, SaaS and mobile release management, Go-To-Market planning, CapEx/OpEx breakdown, issue escalations, and risk management.Projects:● Managed the development and launch of native iOS and Android applications, including Office Mobile Application and Inventory Mobile Application, enabling seamless workflow transition and accurate inventory management.● Led the transition of Technician Mobile Application from Apache Cordova to native iOS and Android applications, overseeing day-to-day maintenance and managing customer escalations.Work Tools/Environment: Agile/Scrum methodology, Android, iOS, Software as a Service (SaaS), Apache Cordova, JIRA, Slack, Google Workspace, MS Windows 10, ServiceNow, Smartsheet, Confluence.

Dine Brands Global is one of the world’s largest full-service dining companies and franchisor of Applebee’s Grill + Bar and IHOP, two of America’s most iconic and enduring brands with more than 3,700 locations in over 18 countries. Recruited as a Senior Technical Project Manager to transition the IT organization to Agile Project Management. Promoted to be the sole Program Manager in the IT Department to transform Dine Brands into a digital IT shop. Created budget forecasts, pitched projects to leadership, managed vendors, tracked burndown, supervised project managers.Projects:● Managed Corporate Systems, Infrastructure, Restaurant Technology and MarTech Programs with a combined $7M annual budget. Responsible for budget forecasting, burndown, change orders and CapEx/OpEx breakdown.● Managed the rollout of Online Ordering (OLO) to IHOP’s 1,600 stores, coordinating with vendors and internal departments.● Oversaw the migration of Applebee’s from AppleOne to Oracle/Micros Simphony 2.9, consolidating over seven million menu items.● Presented executive status reports and held monthly meetings with Finance● Coordinated integration of store infrastructure with partners including E La Carte, OLO, MerchantLink, Stored Value Solutions, Skillsoft, Rosnet, DBG Data Warehouse, SMG, and QSR Systems.● Collaborated with Oracle to develop a lab proof of concept for the new POS system.Work Tools/Environment: SAFe Agile/Scrum methodology, .Net, Vendor Management, JIRA, MS Project, MS PowerPoint, MS Windows 7, MS Office, Data Warehouse, Smartsheet.

Worked on the Television Business Relationship Management IT team to support the needs of the Sony Pictures Television Marketing and Research Teams.DART Project:● Managed $1M project budget – Responsibilities included budget forecasting, budget burndown, change requests, risk management, issue escalation and vendor selection.● Developed the Delivering Assets in Real Time (DART) project to digitize the television distribution workflow from production to distribution worldwide● Collaborated with the Sony Pictures Television CMO and divisional CTO to align with high-level objectives, creating a proposal for the Sony Pictures CTO and CFO for project approval and funding.● Met monthly with Finance to review project burndown and changes to ROI.● Provided monthly status reports to leadership and stakeholders.● Enhanced the Sony Pictures Television B2B site - importing international licenses, delivering broadcast-quality marketing content and media assets to customers worldwide.Work Tools/Environment: Waterfall methodology, JAVA, JIRA, MS Visio, MS PowerPoint, MS Windows 7, MS Office, SharePoint, Aspera.

Worked with the new Program Office head to establish a Project Management Office within Viking River Cruises. Standardized engineering on JIRA Agile and SharePoint. Developed Product Requirements Documents, Executive Status Reports, Gap Analysis Documents and Change Management Documents.Projects:● Managed $8M Program Budget - Conducted budget forecasts, selected external vendors, provided burndown, escalated issues and risks, tracked change requests● SAS Business Intelligence Implementation: Migrated Viking River Cruises from Epsilon and UNICA to a SAS platform.● Microsoft Dynamics CRM Migration: Documented requirements and conducted gap analysis to migrate Viking River Cruises from a custom PaxPoint CRM solution to Microsoft Dynamics● Reservation System Migration: Documented requirements and conducted the initial gap analysis to migrate Viking River Cruises from a legacy COBOL reservation system to a client-server-based reservation system.Work Tools/Environment: Agile/Scrum methodology, .Net, Vendor Management, JIRA, MS Visio, MS PowerPoint, MS Windows 7, MS Office, Omniture, PaxPoint, Microsoft Dynamics, SAS, Data Warehouse, RSI, NVS.

Led initiatives at Warner Bros Advanced Digital Services (ADS) to bolster both B2B and D2C digital strategies. Expanded Warner Bros Digital Media architecture, introducing new tools for content and metadata management. Introduced a Software as a Service (SaaS) solution enabling digital retailers to redeem Warner Bros content and facilitate redemption of third-party content from partners like Sony, Fox, and Paramount on Warner Bros' platform. Oversaw user base growth to fourteen million and expanded service through integration with partners including Sony, Fox, Paramount, BBC, Lionsgate, Village Roadshow, Universal, Anchor Bay, HBO, and Relativity Media. Met quarterly with Finance to review CapEx/OpEx and budget burndown.Projects:● Managed $7 million annual program budget, encompassing requirements gathering, proposal creation, budget forecasting/burndown, SLA management, vendor selection/management, CapEx/OpEx, QA testing, team oversight, client demos, release management, change management, training, documentation, and postmortems. ● Digital Copy 1.0, Warner Bros.’s first D2C Digital Media Application.● WB UltraViolet, the Warner Bros digital strategy implementation ● SuperTicket mechanism, allowed consumers to purchase both a movie ticket and digital bundle of the movie● WB Token Management System 2.0● WB Metadata Service Bureau (MSB) Portal● WB Domestic Television Distribution Services PortalWork Tools/Environment: Digital Media, Agile/Scrum methodology, Agile Coach/Evangelist, JAVA, SVN, JIRA, Software as a Service (SaaS), Glassfish 2.X, Glassfish 3.X, RequestTracker (RT), Web Services, MS Project, MS Visio, MS PowerPoint, XML, MS Windows XP, MS Windows 7, Macromedia Flash, MS Office, Site Catalyst, Google Analytics, Omniture, Vendor Management.

Founded a 501(c)6 non-profit corporation to act as a trade board for the Japanese animation industry. Work with various American and Japanese companies to help facilitate the sale of Japanese products in the United States. Coordinated two annual trade shows, Anime Expo and Anime Expo New York, with combined annual revenues exceeding one million dollars.Handled all legal and corporate filings and marketing duties. Manage approximately 350 volunteers. Gave lectures at conferences worldwide on the status of the Japanese film and video industry in the US.Provided Japanese and American television and print media with interviews to help educate the public on Japanese animation. Have appeared on CNN, NBC, FOX, ABC, UPN, NHK and Fuji TV.Worked with City of Hope to coordinate a charity auction to raise money to help fight children's diseases. To date, more than a quarter of a million dollars has been donated to City of Hope.