Support the oversight and management of the Medical Expense Trend program. Collaborate closely with key stakeholders, including senior executives, analytics experts, and actuarial teams to plan, prioritize, and execute on medical expense initiatives to deliver a 1% savings in claims expense for our Fully Insured Commercial line of business and a 2% savings in claims expense for our Medicare Advantage line of business annually.Support high-impact financial programs and healthcare projects such as Medical Expense Trend, Sourcing Oversight, and Back-Office Administration Simplification.Assist in project management, multi-year planning, prioritization, and execution to ensure successful program delivery. Collaborate with senior team members and the Enterprise Project Management Office to ensure finance projects deliver expected business results.Collaborate with senior leaders to hone and support corporate and divisional management processes.Assist in developing and executing corporate strategies, including procurement and data analytics roadmaps.Support divisional communication to executives, associates, board members, and cross-functional teams. Demonstrate effective storytelling techniques to ensure organizational alignment in communication strategies. Contribute to divisional branding and serve as a liaison to internal and external stakeholders.Assist in managing divisional workplace engagement, helping to implement strategies that enhance employee engagement, motivation, and satisfaction.Support and lead workforce planning initiatives to drive business goals, optimize resource allocation, and enhance operational efficiency.

Supported the Trend Analytics Team by providing project management for our Medical Expense Trend Program overseeing special workgroups, defining objectives, devising strategies, managing communication, and implementing metrics to ensure the business executes on initiatives directly impacting our short-term and long-term strategy.Assisted with the finance and corporate management processes by providing support around large-scale meeting logistics and demonstrating effective communication to drive cross-functional collaboration.Specialized in visual communication by creating compelling slide decks for various projects, scheduling thorough reviews, implemented necessary changes, and strategically managed storytelling to convey a compelling narrative.Collaborated effectively with teams across the organization, actively gathering competitive and market information crucial for planning actions and determining priorities.Facilitated divisional communications by crafting engaging content for the monthly newsletter and proactively managing updates, changes, and enhancements on the SharePoint site.

Collected data on over one thousand interactions and analyzed customer sentiment to support improvements in call center knowledge documentation.Participated in the decommissioning and transition of over 500 knowledge articles.Used data analysis methods to identify gaps in member experience for various vendor and benefit services.Increased call center quality in Concierge by 5% by way of working with operations teams to streamline content areas with the highest rate of errors.Excelled in the preparation of comprehensive spreadsheets, reports, and presentations.

Craft and design compelling website and online store content, resulting in a remarkable 34% surge in online traffic within a 12-month period.Create captivating graphics for products, sales campaigns, and overall brand identity, seamlessly blending creativity with strategic design.Assume the role of the brand's voice across Facebook and Instagram, curating and publishing captivating content that not only elevated brand awareness but also fueled sales growth.Develop and execute strategic campaigns, enabling the company to form meaningful connections with new audiences and deepen engagement with existing ones.

Wrote and created content for weekly social media posts through photography and graphic design.Created promotional flyers and an editorial calendar to support club events and activities.

Wrote and created content for weekly social media posts promoting the brand through photography and graphic design.Organized team meetings to plan events.

Planned and posted weekly content for accounts via Instagram.Scheduled and met with clients to present creative ideas.