Director Of Operations
Current• Executed a complete system changeover, from a 20-year-old order management system to a new ecommerce platform and QuickBooks based processing system. This has enabled clarity of order content, customer behavior, and inventory management.• Continuous elimination of manual processing methods via low-cost automation, freeing up over 6 employee hours per employee per week, resulting in a labor return of $28,860.00 per year.• Purchasing and inventory control for 600 products, including generating purchase orders to over 100 vendors, maintaining stock levels, and assuring supply continuity across applications- simultaneously lowered purchasing costs by 12% while decreasing ship times by an average of .93 business within 1 year. • Designed custom inventory system marrying information across 3 different databases.• Has overseen a full warehouse move, and partnered with the warehouse manager to pre-emptively identify potential issues and mitigate customer delays while switching over proprietary software.• Sources and manufacture wholesale and proprietary products in the United States and abroad.• Oversees development, coding and completion of digital platforms for data collection and report generation• Supervises administrative staff to ensure expeditious order processing, great customer care and consistency in product presentation across platforms. Managed switchover from in-person to fully remote.• Collects and analyzes data on customers, orders, and SKU details to formulate strategy and drive new client acquisition and optimize current customer experience. This has resulted in a 33% increase in gross sales over the last 2 years.• Updates and maintains company website with new products, policies and pertinent information using coding language and back-end interface navigation skills.• Oversees and negotiates overseas shipping matters such as brokerage and customs fees; overseas orders account for 10% of overall order volume.