• Executed a complete system changeover, from a 20-year-old order management system to a new ecommerce platform and QuickBooks based processing system. This has enabled clarity of order content, customer behavior, and inventory management.• Continuous elimination of manual processing methods via low-cost automation, freeing up over 6 employee hours per employee per week, resulting in a labor return of $28,860.00 per year.• Purchasing and inventory control for 600 products, including generating purchase orders to over 100 vendors, maintaining stock levels, and assuring supply continuity across applications- simultaneously lowered purchasing costs by 12% while decreasing ship times by an average of .93 business within 1 year. • Designed custom inventory system marrying information across 3 different databases.• Has overseen a full warehouse move, and partnered with the warehouse manager to pre-emptively identify potential issues and mitigate customer delays while switching over proprietary software.• Sources and manufacture wholesale and proprietary products in the United States and abroad.• Oversees development, coding and completion of digital platforms for data collection and report generation• Supervises administrative staff to ensure expeditious order processing, great customer care and consistency in product presentation across platforms. Managed switchover from in-person to fully remote.• Collects and analyzes data on customers, orders, and SKU details to formulate strategy and drive new client acquisition and optimize current customer experience. This has resulted in a 33% increase in gross sales over the last 2 years.• Updates and maintains company website with new products, policies and pertinent information using coding language and back-end interface navigation skills.• Oversees and negotiates overseas shipping matters such as brokerage and customs fees; overseas orders account for 10% of overall order volume.

• Impeccable project management problem solving skills: Responsible for proofing and managing pricing nationwide, analyzing and implementing price changes. Recently executed national bakery price adjustment reversed downtrending sales dollars and increased the category 8.82% comped.• Ability to sell an idea passionately to internal and external groups: Collaborates with vendors to create appropriate and accurate signage for all stores across a variety of merchandising vehicles and platforms, from in-store to email and social media, with Café items among some of the company’s strongest Facebook performers.• Partners with other departments to brainstorm and execute Café participation for all in store events. During the month-long Barnes and Noble event ‘The Day the Crayons Quit,’ Café assisted with a special vendor-funded bundling offer. This was featured on in-store marketing, overhead announcements and press releases, which led to a 20% lift in the featured items.• Interest in relational database tables and data structures: Works closely with systems to ensure proper ringing and legal language for all items featured in promotions and offers, and developed cross-checking system to minimize human error in data entry and ensure correct discounting and clearance procedures before data is sent down to stores.• Runs and formats reports for weekly, monthly and yearly financials, seasonal purchasing projections and quarterly projects and advises on marketing and buying initiatives based off reporting results. One such dive into iced venti beverage pricing resulted in $200k in incremental sales.• Contacts potential vendors to arrange for samples and presentations, as well as keeping records on prior tastings to insure product development continuity- a process that helped develop the Barnes and Noble Croissant Platform, a line of pastries that helped increase vendors for that vendor by 9.81%.

Responsible for input and accuracy of all 140 accountsSolo entry agent for all data for Accounting and Housing useCreator of in-office Event Information web-pages for agent use onlyIn charge of scanning and electronic filing of contracts and entry materialsWorked closely with supervisor to determine new process methods in order to increase both accuracy and efficiencyIn charge of effecting all changes in entry systemIdentified areas of financial exposure and developed and implemented innovative methods of preventing future occurrences