Tiago Rocha Email & Phone Number

São Paulo, Brasil

· Liderança e gerenciamento de projetos de TI, garantindo que sejam entregues no prazo, dentro do escopo e dentro do orçamento.· Gerenciamento e administração de ambientes corporativos para garantir desempenho e segurança.· Implementação de políticas, procedimentos e práticas recomendadas de TI.· Coordenação de equipes multifuncionais para implementar novas tecnologias e sistemas.· Implementação e mantenimento de medidas de segurança para proteger os dados da empresa e os ativos de TI.· Garantia e conformidade com regulamentos e padrões relevantes, incluindo leis de proteção de dados e privacidade.· Gerenciamento de relacionamentos com provedores e fornecedores externos de serviços de TI.· Negociação contratos e acordos de serviço para garantir serviços de TI confiáveis ​​e econômicos.· Supervisão e mantenimento de todos os aspectos da infraestrutura de TI da empresa, incluindo hardware, software, redes e sistemas de segurança.· Orientação e desenvolvimento da equipe de TI, promovendo um ambiente de trabalho colaborativo e de alto desempenho.· Condução de avaliações regulares de desempenho com feedback contínuo.· Suporte a problemas relacionados a TI, garantindo uma resolução oportuna e eficaz.· Suporte aos usuários finais com problemas técnicos relacionados as plataformas da empresa.

São Paulo, São Paulo, Brasil

São Paulo E Região, Brasil

São Paulo Area, Brazil

✓ Managed TOTVs platform, HR modules, financial, accounting and procurement, integrated with school systems using API.✓ Acted in local project development, integrating data and process flow, API.✓ Involvement in access control project with turnstiles and biometrics.✓ Technical team management with support for school and family. (Veracross Solution)✓ Support to Enterprise (Gmail, Calendaring, Drive, Sites, Groups and Google+)

São Paulo Area, Brazil

São Paulo Area, Brazil

- Managed day-to-day IT operations, ensuring reliable performance of network infrastructure, software, and support services.- Led the rollout of a global ERP system (SAP) to over 3 international offices, standardizing operations and improving data integrity.- Collaborated with senior leadership to assess IT needs and deliver solutions that supported the organization’s growth, increasing efficiency by 20%.- Coordinated a major cybersecurity upgrade, including the implementation of firewalls, anti-virus software, and a security awareness program, which resulted in zero major breaches during tenure.- Directed a team of 5 IT professionals, implementing agile methodologies that improved project delivery times by 25%.- Managed IT support for high-profile live events and media productions, ensuring flawless execution of technical aspects and minimal disruption.- Implemented security measures to safeguard sensitive intellectual property (IP), ensuring compliance with industry standards and reducing the risk of data breaches by 30%.- Supported the integration of advanced analytics tools, improving data-driven decision-making for digital content strategy and customer experience optimization.

- Analyzed complex business requirements and translated them into technical solutions, streamlining business processes and reducing manual work by 30%.- Led multiple system upgrades and integrations, ensuring minimal downtime and seamless transition for clients during project execution.- Acted as a key point of contact between the development team and stakeholders, ensuring project goals were met within defined timelines and budgets.- Implemented security protocols and system monitoring tools to ensure data integrity and compliance with industry regulations, reducing the risk of system vulnerabilities.- Developed detailed technical documentation, including system architecture diagrams, process flowcharts, and test cases, to guide implementation and support teams.

- Assisted customers with technical inquiries, providing timely resolutions for software, hardware, and network-related issues.- Utilized remote desktop tools to diagnose and fix issues, resulting in a 30% increase in first-call resolution rates.- Developed and maintained a knowledge base of common issues and solutions, enhancing the efficiency of the support team.- Collaborated with the development team to escalate unresolved issues and provide feedback for product improvement.- Conducted routine system checks and updates, ensuring all software was up to date and secure.- Provided excellent customer service, achieving recognition for consistently exceeding performance metrics.

Campinas Area, Brazil

- Design and implement complex SQL queries and stored procedures for data extraction, transformation, and loading (ETL) processes, improving data retrieval speed by 30%.- Collaborate with application developers to optimize database performance, ensuring efficient data storage and retrieval for web applications.- Conduct database tuning and optimization activities, including indexing strategies and query optimization, resulting in a 25% reduction in average query execution time.- Develop and maintain database documentation, including data flow diagrams, entity-relationship diagrams, and data dictionaries.

Master Of Business Administration - Mba, Cyber Security - Forensics, Ethical Hacking & Devsecops

Bachelor'S Degree, Computer Systems Analysis/Analyst

Education record