1.Maintain and support systems, servers, workstations, mobile devices, printers and peripherals; respond to user service requests; and resolve trouble tickets. Ensure system security for desktop, mobile and cloud environments.2.Closed 95% of trouble tickets on the first call without escalation.3.Commended for quickly resolving complex issues including system crashes, network issues, user management, AD management, security breaches, virus infections and more.4.Achieved a user satisfaction rating of 4.9/5.0 (14% higher than average); consistently logged and monitored ticket status to ensure fast, quality resolution of every issue.5.Set up secure WiFi, LAN and VoIP networks at remote locations, leading client/server configuration and performance-tuning of crucial infrastructure to ensure seamless business operations.

1.Install and configure computer hardware operating systems and applications, monitor and maintain computer systems and networks.2.Installation and Maintaining of domain printers, scanners and all IT devcies.3.Network configuration(ip address,gateway,dns)4.Hands on experience on Remote tools(Remote Desktop,VNC,Anydesk,MSRA,Manage engine,ZOHO).5.MS-Office installation(office 365,outlook 2010,outlook 2013,outlook 2016)6.Backuping the file and login remotely with tools(ssh,rdesktop,telnet)