Muhammad-Taufik Hidayat Email & Phone Number

Greater Jakarta Area, Indonesia

PT. Integrasi Logistik Cipta Solusi [PT. ILCS]. An IT company that is one of a subsidiary of Indonesia's state-owned enterprise [BUMN]: PT. Pelabuhan Indonesia, Persero [PELINDO].PT. ILCS providing products and IT solutions for seaport digitalization; FinTech; Digital-SCM Services; ICT Implementer; Electronic documents exchange. To the logistics related stakeholders within seaports. From the business entities up to government agencies.And I have the responsibility to handle the team of Managed Services Division. For IT Change Management within related stakeholders. For IT Operation and IT Service Desk. Also, for Project Management in IT products and services.

Greater Jakarta Area, Indonesia

Razaki Technology – PT. Salam Rahmat Semesta, a start up company. As an ICT solution provider and system developer focusing on IP Media, TriplePlay; Data – Voice – Video, in several industries and enterprisesResponsible in manage the business operation management. From presales activities, production & implementation, up to after sales processInclude overseeing material procuring; storage handling; up to transport & delivery also installation processing. Both inbound also outbound. End to end activities, using best selection of SCM Technics and best selection of local & international vendors also partners. To gain high company profit with budget oriented costing. During November 2008 up to the present, managed to deliver system & solution of: •CRM •Contact Center •IPPBX •CTI •ACD •IVR •Voice Logger •FAX Server •Billing •GSM Gateway, •Web Development •Video Conference •IPTV •Digital Signage, With the total business amount up to: USD 10Mil & IDR 12BilReceived offering from other entity that has higher and bigger challenge and responsibility with better remuneration and compensation.

Greater Jakarta Area, Indonesia

Job assignment by Razaki Technology for handling BPO contact center

Greater Jakarta Area, Indonesia

Job assignment by Razaki Technology for handling BPO contact center

Middle East, South East Asia

Job assignment by Razaki Technology for handling web-based remittance solution

Coordinating air freight, express courier, and logistics team.Responsible for overseeing and controlling the TNT's entire activities in several remote areas. The activities that give advantages on, customer satisfaction process, superior corporate core value and brand image, revenue enhancement, budget and financial controlling, human resources management and development, time and amount definite to the billing process, office and facility monitoring, vendor evaluation, and monitoring, and decent relationship to the local or state governmental bureaucracy, also giving advantage on the conformity to the integral daily working system, procedure, and management of SAP; ISO; OSHAS; IiP; and SAGaining experience in multi-tasking ability. And gaining experience in comprehensive branch office management within a multinational company, TNT. Also gaining experiences develop and encourage people as a team to reach and achieve the corporate goals.Acquire the opportunity to work with North American's nickel mining Company, INCO. Located at Sorowako, nearby Makassar/ Ujung Pandang. TNT UPG has the privilege to serve INCO's inbound and outbound shipments

Coordinating air freight, express courier, and logistics teamMy responsibility was to ensure all process both inbound and outbound for any shipment runs well and meet ISO procedure also meet with customer expectation. It had to be done with ensuring all facilities environment and activities also financial flow runs well either. Overseeing the ICT infrastructure which is must be in good condition, including the activation process of the COSMOS from IBM AS400 servers to PC client. I also have to work closely with the sales team to achieve the sales goals. Besides of activities stated above, I also have to assist the billing team in the process of collecting the service payment from the customer.By that responsibility, I gained experiences. Business and office operational activities, human relation and development skill, financial controlling, selling and marketing performances

Greater Jakarta Area, Indonesia

Responsible for delivering ICT products and ICT servicesApril 2002, Business trip to China assisting PT Jaya Global Solusi and Edgewater Technology Inc, preparing business partnership with Shenzhen Wisecom Technology Co Ltd. This partnership makes the business expansion possible in terms of entering China, the great economic emerging country. The office was prepared and established in two cities, Shenzhen and Shanghai China.July 1999, a Business trip to the US assisting PT Jaya Global Solusi in preparing business partnership with Edgewater Technology, Inc. PT Jaya Global Solusi may operate the business around US territory under Edgewater Technology, Inc management and responsibility. The office was prepared and established in Tampa FL USANovember 1998, As an assistance to PT Jaya Global Solusi marketing team in preparing and setting booth on Microsoft exhibition, also as the booths promotion person. It was held in San Diego CA USA. The result of the exhibition was a further business opportunity in the USA. Obtained new acquaintances with US entrepreneur that interested in the business and look forward to good and positive alliances also cooperationApril 1998, As an assistance to PT Jaya Global Solusi marketing team in preparing and setting the booth upon IT exhibition also as the booths promotion person. It was held in Manhattan NY USA. No direct impact with the business, hence acknowledged by several IT spectators that were attending to the exhibition, the products were unique and incomparable. Able to meet any client needs and expectations as it is tailor-made systems, with the affordable cost aspect.Generously resigned from the company in June 2002, to pursue other experiences and challenges.

Surabaya Area, East Java, Indonesia

PT Mahkota Cahaya Agung Surabaya, a distribution company for automatic perfumed spray product as a room air refresher.Responsible for identifying and selling products to any potential buyer, observing competitor activity, and connecting customers with office support for after-sales service required.Gaining direct selling experiences, door-to-door selling, learning on customer behavior.Leave out on January 1997 in order to look for other experiences and improved remunerations

Malang Area, East Java, Indonesia

Providing support for the major study of Planning and Production Control