Taurean Depp Email & Phone Number

Monitored the performance for team of 8 Bankruptcy Specialists by tracking timeliness of completion of audits performed on Bankruptcy accounts that were granted motion for relief, dismissed, or discharged. •Assisted in the hiring, firing, training and mentoring of new and existing Bankruptcy Specialists•Maintained accurate reports, audits and general knowledge of bankruptcy/banking procedures such as Agreed Orders, MFRs, Pre/post-petition fees, Consent Orders, and Notice of Default •Handled escalated accounts and update data with accurate and complete information. Create, analyze, and monitor work performance through reports and software. •Performed Quality Control on audits completed by associates and gave appropriate feedback•Provided backup coverage for the Bankruptcy Specialists. •Ensured staff is meeting production goals as set by management and clients •Provides development, performance management, and constructive coaching on a regular basis•Ensured timekeeping and other HR Portal functions were accurate. Monitored policy and procedure compliance and abides by the Code of Conduct and Ethics

Performed audits on chapter 7,11,13 bankruptcy cases that were granted discharge, dismissal, or motion for relief•Updated system when BK petition is received.•Reviewed Proof of Claim figures to be filed with the BK Court.•Reviewed Chapter 13 Plan filed and file an objection if necessary.•Reviewed Agreed/Consent Order in the event MFR was not granted at hearing•Monitored all Bankruptcy Payments and apply to loan accordingly.•Performing payment reconciliation for Pre and Post-Petition payments/fees.•Sending Notice of Default for loans that have failed to comply with Consent Order•Manage any documents required during the bankruptcy process including execution of affidavits; and the review and management of bankruptcy litigation matters. •Monitor and manage the vendor/attorney’s to ensure they are complying with all company procedures and the investor/company timeframes.•Assisted with special projects•Monitor bankruptcy resolution and close out review; handling customer inquiries, complete customer research and resolve any issues/concerns

Oversee daily work activities of direct reports for a team of 10 performing audits on chapter 7,11,13 bankruptcy cases granted discharge, dismissal or motion for relief •Ensure staff is meeting production goals as set by management and clients •Monitor staff performance by running and utilizing available reports and manage workloads appropriately •Responsible for staffing of team including hiring, disciplinary and termination decisions •Address employee matters as needed and refer to appropriate resources as applicable •Conduct annual performance evaluations for direct reports •Function as subject matter expert for the team in handling escalated loans and rush requests •Present during client on-site meetings and calls as needed •Conduct or oversee new hire training as appropriate •Provided backup coverage for the Bankruptcy Specialists on audits for loans granted motion for relief, discharge or dismissal•Actively identify process improvement opportunities within the department •Perform other duties as assigned •Analyzed and identified problem areas and ensured appropriate resolution.

Negotiate acceptable payment arrangements on delinquent auto loans from 15-120 days past due•Evaluated borrower’s financial condition to prepare strategies in case of nonpayment of debt•Review, approve, and post any collections payments submitted by check, Western Union, and check by phone.•Improved collections and loss mitigation efforts, which reduced the number of loans going to manager for charge-off.•Conducted skip trace searches to find good contacts or numbers to call customers unable to be reached•Coordinated with investors to collect on first payment defaults.•Prepared and followed target goals and maintained a proper queue at all times•Monitored and managed all inbound and outbound collection calls.•Promoted from Collector to Loss Mitigation within 6 months

Assist customers to develop their business through advertising medium in online and in the Verizon phonebook •Responsible for making advertisement changes and plays the role of a customer service representative for the advertise•Call delinquent accounts regarding payment options•Responsible for pre-sale presentations•Increased the number of customers through effective presentation and persuading skill•Try to up sale or bring back clients who have already canceled advertising

Conducted a complete review of the bankruptcy file to ensure all default timeframes had been met. •Requested and reviewed all updated documentation from Investors. •Managed bankruptcy proceedings on assigned cases. •Monitored the attorney’s performance by reviewing all proceedings. •Reported all litigated and class action suits to management. •Inbound calls assisting clients with supplemental tax inquiries •Assist in the training/development of newly hired associates