Executive Design Leadership • Experience Design & Research • Un-complexing Complex ThingsAs an Experience Design Director, I represent the end-user/customer, whether a consumer buying a new phone, a manager subscribing to a delivery service, or a stakeholder expressing their capability and business needs. I am the voice of the end-user/customer who will speak up to ensure the best experience for the person using the product.I am an authentic, empathic, and purposeful thought leader who understands the purpose of the people around me, knows what drives and excites them, and creates environments where others can succeed. I am vulnerable, ask for constructive feedback frequently, and genuinely connect with people around me.I build, coach, lead, and manage high-performing, engaged, and motivated multidisciplinary design teams, and I empathetically and deeply collaborate with product management, engineering, marketing, and other stakeholders. As product teams, we gather and analyze data/insights to identify user problems, pain points, and inefficiencies, look behind these for root cause analysis, and roadmap products and offerings that result in customer loyalty and retention, and global user, market, and revenue growth.I secure alignment with my stakeholders for company-wide decision-making communicating what our customers need, want, love, and can't wait to buy/have, showcasing commitment to excellence, expertise in product and service design, research, design thinking, and human-centered AI and design principles and strategies, crafting and executing at-scale in agile environments. I communicate down, up, and sideways, so everyone is aware and in sync. I am highly adaptable - no challenge is too small or too big to tackle regardless of industry.My accomplishments include design operations optimization and design excellence across the entire product lifecycle and product portfolio and managing multiple concurrent projects and budgets. I coach, mentor, and set up designers for success and foster creativity, innovation, confidence, efficiency, and career growth, creating psychologically safe zones where everyone feels safe sharing thoughts, ideas, and critique, and challenging the status quo, resulting in reducing turnover and eliminating burnout. I thrive at being the communicator, the voice of design, and the voice of the customer with visibility across the entire organization.