I oversee various aspects of team management, communication, and performance. My key responsibilities include collaborating with researchers and Project Managers, addressing issues, conducting benchmarks, ensuring quality coverage, and meeting production expectations for our projects. In addition, I contribute to talent acquisition efforts, conduct demos, and continuously develop my expertise in our company's proprietary software. Through effective leadership, I am dedicated to supporting my… Show more I oversee various aspects of team management, communication, and performance. My key responsibilities include collaborating with researchers and Project Managers, addressing issues, conducting benchmarks, ensuring quality coverage, and meeting production expectations for our projects. In addition, I contribute to talent acquisition efforts, conduct demos, and continuously develop my expertise in our company's proprietary software. Through effective leadership, I am dedicated to supporting my team in achieving our goals and targets. Show less

Working closely with a team of trainers, within protocols developed by the world’s leading AI researchers— training the AI to read, write, summarize knowledge, and interpret meaning.

As an Operations Team Lead, my focus was on leveraging data analytics to drive growth and scalability for our team. My responsibilities included:• Utilizing Google Sheets and other analytical tools to gather insights, enabling data-driven decision making and continuous improvement.• Ensuring the quality and reliability of our services to maintain client satisfaction.• Collaborating with world-leading food delivery companies to expand and optimize their operations across North… Show more As an Operations Team Lead, my focus was on leveraging data analytics to drive growth and scalability for our team. My responsibilities included:• Utilizing Google Sheets and other analytical tools to gather insights, enabling data-driven decision making and continuous improvement.• Ensuring the quality and reliability of our services to maintain client satisfaction.• Collaborating with world-leading food delivery companies to expand and optimize their operations across North America, South America, and Australia, fueling their growth and success. Show less

• Maximising our team's productivity to record upward-trending turnaround times for our services. • Making sure we deliver the services on time to the client on a weekly and monthly level. • Analysing data to create quality reports through Google Sheets and other tools. • Assuring the quality of all our services to our clients by implementing systems to keep quality in check. • Helping a world-leading food delivery company run its services in North America, South America… Show more • Maximising our team's productivity to record upward-trending turnaround times for our services. • Making sure we deliver the services on time to the client on a weekly and monthly level. • Analysing data to create quality reports through Google Sheets and other tools. • Assuring the quality of all our services to our clients by implementing systems to keep quality in check. • Helping a world-leading food delivery company run its services in North America, South America, Australia, etc. Show less

- Digitising restaurant menus and operating the onboarding processes of new partners for an enterprise food-delivery client.- Running a Quality Assurance process on restaurant menus - Using Web scrapers, improved the speed of a process.