Tauseef Raza Email & Phone Number

Islāmābād, Pakistan

• Integral part of Managed services division, involved in testing of A2P for all international MNOs.• Knowledge and hands-on experience in conducting network penetration testing, identifying bypass vulnerabilities, and evaluating the security of MNO networks.• Responsible for proposing business rules to be applied in different firewall systems to protect against grey market.• Responsible for preparing management reporting and dashboards.• Perform traffic and price sensitivity analysis and traffic projections.• Monitor and analyze different market trends and rates by using route testing.• Efficient use of HUB/Route testing to capture route quality/pricing/ SIDs/Content manipulation.• Bring new automation ideas and contribute to the implementation, maintenance, and execution of automated testing processes.• Collaborate with cross-functional teams to ensure proper testing coverage and adherence to quality standards.• End to End Management of New Pre/Post Launch Testing Projects for All new MNOs from Scratch.• Daily update and maintenance of Dashboards required for analysis to shift strategy accordingly.

Islamabad, Northern Punajb Rawalpindi, Pakistan

• To probe, analyze and resolve GSM, 3G, and 4G, Mobile Broad band, Call Connectivity, SMS & FTTH related issues.• Providing Real Resolution with Customer-Centric Approach at Technical Level-2.• Ensuring and enhancing customer experience through well-defined processes, work flows, criteria and SLA, backed by automation.• Facilitation of customers within TAT efficiency by maintaining customer satisfaction index (CSI).• Alignment and prioritization of different activities in network towards customer satisfaction.• Stakeholder management with regional and HQ teams for the resolution of network issues.• Participation in meetings with internal and external teams for smooth operations to settle conflicts in the benefit of organization.• Suggesting improvements in day to day routine and providing solution to problems• Coordinating with Marketing/Sales/NP/RAN to identify areas where existing infrastructure is inadequate and holding Cross Functional Team Visits for the purpose.• Trouble shooting on Fiber Home/Huawei tools for resolution of Fiber to Home services complaint• Configuration/Integration on CRM for package and services activation of FTTH Services.

Master Of Business Administration - Mba, Business Administration, Management And Operations

Bachelor Of Science (Bs), Electrical And Electronics Engineering

Fsc, Pre-Engineering

Ssc, Sciences