Tauseef Fazlani Email & Phone Number

Australia

Canberra, Australian Capital Territory, Australia

• Managing End-User Service Delivery for the Department of Health (8000 user base), focusing on customer relationships and service improvements• Management ICT equipment procurement, asset management, resources planning and optimization, incident and problem management• Preparing the billing report for the current service across the On-Site support portfolio• Coordinating and delivering projects such as server migrations, ICT equipment for the new starter• Manage escalations on behalf of customers during business hours and outside business hours• Current End User Support and VIP Support Team Lead for the Department of Health• Currently manage ticketing across Australia at 11 different state offices for End User Computing• Significant experience with Team Management, Customer Relations, Service Delivery, AD and desktop.• Technical and design guidance across the team• Proven success in strengthening relationships between Level 2 Help Desk and Level 3 Operations teams through weekly collaboration meetings and support• Acting as the integration point between customers, members of Datacom teams and key vendors to ensure solutions delivered to meet the customer’s business needs and challenges.• Managing operations reporting, continuous improvement and SLA management• Coach, mentor and develop staff, including third-party contractors and new employees and provide career development planning• Managing the escalation, timely response and follow-up for the resolution• Managing customer requirements and expectations for VIP staff

Sydney, Australia

• Managing all operational aspects Home delivery with major Clients (IKEA, The Good Guys, JB, William Sonoma, BBQ Galoure, and etc). • Customer service to the client.• Managing Fleet, planning and forecasting the requirements to meet the demand.• Preparing the metro and regional routes for the fleet.• Work with internal teams and service managers to provide complete customer satisfaction.• Monitor driver route performance using web-based applications, tools, and reports.• Address driver and service issues promptly and proactively.• Constant real-time communication with customers, drivers, co-workers, and management.• Liaison with the Customers department manager to improve customer service.

Sydney, Australia

Sydney, Australia

Sydney, Australia

• Managing all operational aspects of (Confidential) Home delivery. • Customer service to the client.• Preparing the daily Fleet roosters.• Preparing the region route for the fleet.• Work with internal teams and service managers to provide complete customer satisfaction.• Monitor driver route performance using web-based applications, tools, and reports.• Address driver and service issues promptly and proactively.• Constant real-time communication with customers, drivers, co workers, and management.

Sydney, Australia

Karachi, Pakistan

Managing all operational aspects of HR including: recruitment, employment relations casework, performance management, succession planning and organizational development. Providing corporate training on various topics.Responsible for supervising all recruitment, training & development, operations activities by providing guidance to the HR Executive.Responsible for Coaching and development of direct reports – currently being reported by Seven HR professionals.Work with internal teams and hiring managers to assist with recruitment efforts.Assist with both external and internal hiring efforts (internal recruitment meaning assessment of employees for different or more senior roles).Develop recruitment strategy which include job posting optimization, recruiting marketing channel development, job board procurement, digital and non-digital employment marketing, comprehensive recruitment campaign planning, talent planning, etc…Managing and leading HR and HRIS projects for different companies.

Karachi, Pakistan

• Supporting HR Business Partner in succession planning and Manning exercise• Responsible for supervising all recruitment, training & development, operations activities by providing guidance to the HR Executive• Responsible for Coaching and development of direct reports – currently being reported by five HR professionals• Work with internal teams and hiring managers to assist with recruitment efforts.• Assist with both external and internal hiring efforts (internal recruitment meaning assessment of employees for different or more senior roles.)• Develop recruitment strategy. This may include job posting optimization, recruiting marketing channel development, job board procurement, digital and non-digital employment marketing, comprehensive recruitment campaign planning, talent planning, etc…• Identify and source appropriate talent for current open roles within the organization• Identify future talent needs and proactively recruiting and sourcing; develop talent pool or social engagements.• Manage the recruitment process and life-cycle, including initial assessments, interviews, and offers.• Use social media, job boards, Internet sourcing, and other technical means to source candidates for open jobs.• Develop college recruiting programs• Manage and guide development of corporate employment resource• Participate in employment events, such as career fairs• Develop relationships with third party recruitment agencies and staffing firms and manage the procurement and measurement process.

• Developing a good understanding of client companies, their industry, what they do and their work culture and environment;• Advertising vacancies appropriately by drafting and placing adverts in a wide range of media.• Using social media to advertise positions, attract candidates and build relationships with candidates and employers.• Headhunting - identifying and approaching suitable candidates who may already be in work.• Using candidate databases to find the right person for the client’s vacancy.• Receiving and reviewing applications, managing interviews and creating a shortlist of candidates.• Requesting references and checking the suitability of applicants before submitting their details to the client.• Briefing the candidate about the responsibilities, salary and benefits of the job in question.• Preparing CVs and correspondence to forward to clients in respect of suitable applicants.• Organizing interviews for candidates as requested by the client.• Informing candidates about the results of their interviews.• Negotiating pay and salary rates and finalizing arrangements between client and candidates.• Offering advice to both clients and candidates on pay rates, training and career progression;• Reviewing recruitment policies to ensure effectiveness of selection techniques and recruitment programs.

Karachi, Pakistan

• Deploy people strategy of businesses / CUs. Define concrete local HR actions for Country to achieve people strategy and implement. • Support in Recruitment and Selection of positions, preparing the job descriptions, managing responses and short listing. • I also directly organized trainee recruitment test and conduct interviews based on the Siemens Capability Framework. • Employee Data Management and reporting to Headquarter (Siemens Germany). • Provide contents for communication regarding HR matters (aligned with global messages). Implement global standards for legal entities. • Provide input on requirements for local HR IT systems. Implement IT / information systems. • Ensure compliance to local regulations. • Analyze KPI / data for respective area of responsibility. • Drive country related improvement actions. • Drive operational excellence: initiate and manage improvement measures for HR organization. Lead resourcing and vacancy management for all other employees. • Execute Performance Management Process for all positions. • Identify Siemens Management Review (SMR) candidates. Prepare‚ Country SMR and give input to SMR cascade upwards for succession planning and employee development. • Support and implement global and Cluster change management activities (considering local specifics) with direct coordination with Higher Management. • Have knowledge of Hay System. • Support in Annual Global Engagement Compliance Survey.

• Management of travel Approvals as per SOPs.• Settlement of travel reimbursements.• Corporate dealing with major hotels.• Corporate dealing with travel agents.• Direct dealing with Consulate and Embassies.• Dealing the matters of Visa and immigration.• Assisting in Performance Management Process.• Assisting HR IT landscape. • Travel Administration.

Karachi, Pakistan

• Manage customer traffic within the branch to ensure Service Quality standards are met.• Training the newly appointed force for the customer services.• Handles Branch Customer to fulfill their banking requirements within the branch and solve any problem that they have.• Providing the high quality service to the internal and external customers.• Provides information about the branches products and services offerings.• Handles customer complaints as per the guidelines defined in the CMS.• Responsible for maintaining a congenial work environment for staff on the branch floor.

Saginaw, Michigan Area

-Completes store operational requirements by scheduling and assigning employees; following up on work results.-Maintains store staff by recruiting, selecting, orienting, and training employees.-Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.-Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.-Ensures availability of merchandise and services by approving contracts; maintaining inventories.-Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.-Markets merchandise by studying advertising, sales promotion, and display plans; analyzing -operating and financial statements for profitability ratios.-Secures merchandise by implementing security systems and measures.-Protects employees and customers by providing a safe and clean store environment.-Maintains the stability and reputation of the store by complying with legal requirements.-Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.-Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.-Contributes to team effort by accomplishing related results as needed.

Management

Ms, Human Resource Management, 3.68

Received Gold Medal for acquiring 1st Position in the Batch

Mba, Human Resource Management, 3.6

Received Gold Medal for acquiring 1st Position in the Batch

Bachelors Of Commerce