As a Leadership Cohort Member with RxA, I am part of a select group of emerging pharmacy leaders committed to advancing pharmacy practice in Alberta. This program offers invaluable opportunities for leadership development, collaboration, and advocacy within the healthcare sector.Key Responsibilities:1. Leadership Development: Engage in continuous learning and leadership training through workshops and seminars tailored to pharmacy professionals.2. Strategic Initiatives: Contribute to RxA-led initiatives focused on policy advocacy, community engagement, and advancing pharmacists’ role in healthcare.3. Mentorship & Networking: Collaborate with pharmacy leaders and mentors to exchange best practices, build networks, and drive innovation in pharmacy services.Impact on Pharmacy Practice:1. Advocacy for the Profession: Advocate for policy changes that expand pharmacists’ scope and improve patient outcomes.2. Innovation in Patient Care: Contribute to projects aimed at enhancing patient care through innovative models of pharmacy practice.3. Community Pharmacy Enhancement: Develop strategies to optimize workflow and clinical services in community pharmacy settings.Long-Term Vision:This role aligns with my goal to be a catalyst for positive change in pharmacy practice, mentoring future pharmacists and driving innovation in healthcare. I am dedicated to advocating for the expanded role of pharmacists and contributing to the profession’s evolution.Skills Gained: • Strategic Leadership • Advocacy and Policy Development • Innovation in Healthcare • Communication and Collaboration • Mentorship and Leadership Growth

Practice to full extent of expanded scope with Professional Services within my capability.Review and maintain Workflow Queues on a daily basis.Ensure pharmacy team works cohesively to complete necessary activitiesSupport ongoing training for all Pharmacy team membersPractice within federal/provincial, regulatory/legal requirements, provincial Code of Ethics, Standards of Practice and Policies, demonstrating professional integrity and acting to uphold a high level of professional standard of practice.Ensure accuracy and appropriateness of all prescriptions dispensedProvide counselling on prescriptions, over the counter/behind the counter products and all health related issues, including but not limited to indications, contra-indications, adverse effects, drug interactions and dosage.Communicate with other health care professionals within the circle of care to provide optimal customer careMaintain all records required in accordance with legislation, standards of practice, and policy, i.e. customer records, narcotic and controlled drug recordsPromote health and wellness and educate customers and as appropriate, engage with customers both in and outside the store through community events, clinics etc.Provide timely and positive resolutions to customer needs and requests from other healthcare providersPromote Pharmacy campaigns, programs and services as appropriate.Vaccinate patients to provide immunity against influenza, pneumonia, and other diseases.Supervise team of 15 members and help to resolve issues arising during shifts.Involvement with financial reports as appropriateIdentify and report business-building opportunities, both internally and externally, and action where appropriateFile incident reports when any customer or staff medication or privacy incidents occur (actual, and near-misses)Effectively prioritized tasks and organized workflow to increase efficiency.Created customized care plans to assess and meet individual needs.

Processed over 250 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.Increased patient satisfaction scores by 75% within 6 months.Establish, coordinate, implement and provide all aspects of clinical pharmacy services with emphasis on Comprehensive Annual Care Plan (CACP), Standard Medication Management Assessment (SMMA), Prescribing at initial access, Prescribing to manage ongoing therapy, Prescription Renewals, Prescription Adaptation, Vaccinations including Travel Services and chronic disease management with specialty in Diabetes, Hypertension, Smoking Cessation, Women’s health and Geriatrics.Helped achieve pharmacy business objectives by increasing sales and gross margins by 70%.Supervise the team ensuring full range of clinical services are being offered to our patients, staffing plans, training and development, team building and recruitment.Retrieve, analyze, evaluate and interpret the scientific literature and serve as a resource person for patients and health care professionalsAdministered immunizations and met with patients for medication consultations, effectively improving awareness of pharmacy's health servicesMolded team and embraced change to adapt within dynamic market.Modelled exceptional customer service and mentored team on direct link between revenue growth and customer loyaltyEffectively prioritized tasks and organized workflow to increase efficiency.Trained Pharmacy Interns and newly hired Pharmacy Technicians.Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.Attend conferences, seminars and meetings as requiredDelivered feedback to decision-makers regarding employee performance and training needs.Applied customer feedback to develop process improvements and support long-term business needs.Closely monitored department performance metrics.

Prepared and dispensed medications accurately following established protocols and safety standards.Labeled and packaged prescriptions appropriately for patient use.Verified prescription information for accuracy and completeness.Provided medication counseling to patients, including instructions on proper usage, potential side effects, and precautions.Answered patient questions regarding medications, dosage, and interactions.Offered advice on over-the-counter products and healthcare supplies.Assisted with inventory management, including ordering, receiving, and stocking medications and supplies.Performed routine maintenance tasks such as cleaning equipment and organizing shelves.Maintained pharmacy records and documentation in compliance with regulatory requirements.Adhered to all pharmacy laws, regulations, and policies governing the practice of pharmacy.Maintained confidentiality of patient information and sensitive data.Staying updated on developments in pharmacy practice, including new medications, regulations, and technologies.Participated in educational activities and training programs to enhance professional skills and knowledge.

Assist pharmacists in preparing and dispensing medications accurately and efficiently.Count, measure, and package medications according to prescription orders.Label prescriptions with appropriate information, including dosage instructions and safety warnings.Maintain cleanliness and organization of dispensing area.Receive prescription orders from patients or healthcare providers.Enter prescription information accurately into the pharmacy computer system.Verify insurance coverage and process insurance claims.Communicate with prescribers to clarify prescription details or obtain refill authorizations.Assist with inventory control, including ordering, receiving, and stocking medications and supplies.Monitor medication expiration dates and remove expired products from inventory.Conduct regular inventory counts and assist with reconciling discrepancies.Greet and assist patients at the pharmacy counter or over the phone.Provide friendly and knowledgeable customer service, addressing patient inquiries and concerns.Process cash and electronic payments for prescription purchases.Assist patients with over-the-counter medication selections and healthcare product recommendations.Perform routine pharmacy tasks, such as maintaining patient records, filing prescriptions, and processing paperwork.Operate pharmacy equipment, including prescription filling machines and automated dispensing systems.Follow established protocols and procedures to ensure compliance with pharmacy laws and regulations.Work closely with pharmacists and other healthcare professionals to ensure coordinated patient care.Communicate effectively with pharmacy team members to facilitate workflow and resolve issues promptly.

As a Peer Reviewer for the Canadian Pharmacists Association (CPhA), I play a crucial role in ensuring the accuracy, relevance, and quality of clinical content published by the association. My responsibilities include providing constructive feedback to authors, and collaborating with fellow reviewers and editorial staff to uphold the highest standards of pharmacy practice and healthcare information. By leveraging my expertise, I contribute to the advancement of pharmacy knowledge and the dissemination of best practices across the profession.