As a CSM:- Responsible for Account relationship and retention- Responsible for upsell and cross selling existing accounts - Identify new opportunities for upselling- Monitor accounts for renewal- Engage with accounts to limit cancelations- Maintain accounts in CRM in partnership with Sales Rep- Log appropriate customer contact in CRM- Conduct customer specific product demos- Direct customers to support as needed- Provide customer training in an ad hoc… Show more As a CSM:- Responsible for Account relationship and retention- Responsible for upsell and cross selling existing accounts - Identify new opportunities for upselling- Monitor accounts for renewal- Engage with accounts to limit cancelations- Maintain accounts in CRM in partnership with Sales Rep- Log appropriate customer contact in CRM- Conduct customer specific product demos- Direct customers to support as needed- Provide customer training in an ad hoc fashion or coordinate with corporate trainers as needed- Create and provide usage reports to customers per agreement with customer- Facilitate document translations as needed- Provide basic frontline support in local language (Spanish/Portuguese), direct to English speaking agents as appropriate, act as language facilitator if needed- Liaise with internal teams to resolve customer issues- For select products only – Perform model calibrations at level 1 to ensure best performance and escalate to Decision Science at level 2 as needed. Support Implementation Projects.- Perform other duties as assignedAs a CSIC (since Jan/2023):- Provide high-level presentations to customers and prospects using LexisNexis solutions and services to support best-in-class IT initiatives.- Utilize my communication skills to discover unmet customer business needs, define prospective solutions, write technical requirements, and manage the implementation of subscribed products and services.- Demonstrate the flexibility of LexisNexis to integrate with the customer's current information systems and processes, especially where investments are made. Show how Nexis Solutions can help improve results through increased efficiency and cost savings.- Utilize my role of subject matter expert to keep customers informed of the latest trends and topics and how LexisNexis can assist the customer in optimizing their investments. Including presenting and supporting market events such as tradeshows and seminars. Show less

Identity & Access Management. EmpIoyed at Produban, a company within the Santander Group.

Identity & Access Management. EmpIoyed at Produban, a company within the Santander Group.