• Post-Production Team Member for Web Based HRIS & Payroll Company• Special Product Configuration, Software Support throughout Transition and Implementation of Workday. (Internal)• Led Workday Launch Now Projects for Internal and external clients.• Configure payroll, absence, and time tracking needs for clients• Integrated and mapped ADP earnings, deductions, and taxes into Workday for seamless payroll processing.

• Special Product Configuration, Software Support throughout Transition and Implementation of Workday. (Internal)• The primary contact for application system concerns in Payroll, Absence and Time Tracking for Workday• Assist with processing payroll for Salary, Salary Non-Exempt, Hourly, and Union Workers for US and Canadian payrolls• Configure payroll, absence, and time tracking needs for the company • Integrated and mapped ADP earnings, deductions, and taxes into Workday for seamless payroll processing.• Technical Lead to Integrate SAP time tracking into Workday for Hourly and Salary Non-Exempt employees• Assisted with translating business requirements into clear specification requirements for US Clients for implementation• Trained payroll team on Workday Methodology for processing payroll• Developed the communicated business requirements, system functionality and updates to internal users, management groups, and team as necessary.

• Primary resource for specific application adaptation.• Company and employee federal, state and local set up• State tax exceptions• Creating and maintaining w2 box configuration• Earnings, deduction codes and calculation fields• GL mapping and posting rules• Report writing• Banking information• Working closely with clients and consultants in all functional areas.• Troubleshooting, testing and documentation for post-production.

• Special Product Configuration, Software Support throughout Transition and Implementation of Workday Payroll.• Configure payroll needs for clients (i.e. Earning, Deductions, and Payroll Reports)• Payroll Lead for Phase X projects.• Assist clients with processing payroll on and off cycle payrolls• Assist client with End-to-End testing on setup of payroll needs (i.e. Earnings, Deductions, Benefits, Compensation).• Assist clients with troubleshooting payroll issues that may come up prior to processing payroll.• Resolution of application issues and special projects with Clients through Customer Service tickets

• Post-Production Team Member for leading Web Based HRIS & Payroll Company• Special Product Configuration, Software Support throughout Transition and Implementation of software.• Use Workday Reporting to assist clients with reporting on Federal, State, Local Wages and Taxes.• Use Workday Reporting to assist clients with reporting on earnings and deductions that have limits (401K, HSA, ETC.) for employee and employer portions.• Assist clients with processing payroll• Assist clients with troubleshooting payroll issues that may come up prior to processing payroll.• Primary resource for specific application adaptation.• Resolution of application issues and special projects with Clients through Customer Service tickets• Developed the communicated business requirements, system functionality and updates to users, management groups, and team as necessary.

• Payroll Implementation Methodology Phase Management for 3rd Party Workday consulting firm. Lead Workday Deployment Methodology through Build, Test and Deployment Phases for Deloitte clients as well as Product Support throughout Transition• The primary contact for the application system concerns Payroll.• Assist clients with processing payroll• Assist clients with troubleshooting payroll issues that may come up prior to processing payroll.• Assist client with UAT, End-to-End, and Parallel testing during implementation of payroll.• Resolution of application issues and special projects with Clients through Customer Service.• Developed the communicated business requirements, system functionality and updates to users, management groups, and team as necessary.

• Project Service Team Management Member for leading Web Based HRIS & Payroll Company-• Implemented and tested client setup of HR and Payroll needs. • Assist in Processing Payrolls for clients.• Special Product Configuration, Software Support throughout Transition and Implementation of software.• The primary contact for the application system concerns Benefits, Security setup and Vacation Accruals. Primary resource for specific application adaptation. Resolution of application issues and special projects with Clients through Customer Service• Developed the communicated business requirements, system functionality and updates to users, management groups, and team as necessary.

•Analyzes data in test and production environments. •Manages the technical implementation of new data feeds for The Work Number and UCeXpress services with existing TALX clients, testing data with client for accuracy and data quality concerns •Researches and identifies data quality issues reported through the Client or found through Implementation of new file and work with client on resolution for issues. •Initiates and tests resolutions, ultimately resolving issues in production environment. •Assists in client specific proactive client data initiatives. •Communicates the value of services to clients through a high level of understanding of TALX services and the available configuration options •Researches, coordinates, and executes the transfer to new data feeds or data corrections with clients to ensure that continuity and level of service are maintained •Advises management of customer acceptance of existing products and services and makes recommendations on enhancements or new services based upon client input. •Carries the ultimate responsibility for the success of a client's implementation while operating in a cohesive team environment. •Partners with the Operations department, Product Management team, and Product Development department for technical matters and problem resolution of any client issues

•Progressive payroll expert, adept at managing multiple projects simultaneously. Exceptional consultative approach to working with internal business units to deliver timely and accurate payroll initiatives•Installed customer data onto mainframe system (Signature) and ensured all loaded data is accurate. Implemented and educated customers on Web-based payroll applications; provided training via workshops, on site visits, and log me in sessions. •Provided quality account and technical product end-user support to Client Service Analysts and clients to ensure satisfaction, retention, and growth of assigned customer base.•Trained peers regarding Payroll and/or Human Resources updates and issues including but not limited to: Federal and State Taxes, Benefits, Deductions, W2’s , Imports, Garnishments, Billing, and other Payroll Issues.•Coordinate requirements with internal/external organizations as appropriate to provide solutions (i.e. Crystal Reporting, Banks, 401K Vendors, 2nd Level). Interpret project requirements to determine the best solution. Assist with the coordination of testing, documenting, and instructing as applicable.•Works on and resolves with limited assistance complex problems where analysis of situations or data requires an in-depth evaluation of various factors. Exercises judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criteria for obtaining results.

•Serve as Sr. Client Service Analyst where I would answer supervisor calls regarding payroll questions from clients. •Also trained peers regarding Payroll and/or Human Resources problems including but not limited to: Federal and State Taxes, Benefits, Deductions, W2's , Imports, Garnishments, Billing, and other Payroll Issues.Strong knowledge of Ceridian Payroll Products (Source 500, HR/PR Web, HR/PR latitude, Ceridian Service •Assistant, Ceridian Trial Payroll, Signature Mainframe)•Strong communication, listening skills, paying close attention to detail, also able to multitask.•Compose agenda and run monthly team meetings.•Follow Up with clients on escalated issues and Net Promoter Score Surveys•Retain and maintain client relationships with the company•Use SQL Statements to troubleshoot issues.•Help clients troubleshoot problems with their Payroll and Human Resources software.•Received outstanding positive comments from team members on employee reviews, as well as exceptional feedback from senior management. •Supervised and train peers on troubleshooting customer issues as well as better their skills and abilities.