- Oversee the daily operations of the enterprise's IT infrastructure, ensuring systems are reliable, secure, and efficient.- Lead the implementation and maintenance of enterprise-wide system tools, ensuring scalability and performance.- Develop and enforce operating policies to mitigate risks and ensure compliance with relevant regulations.- Manage teams responsible for various IT functions, including data security, database management, and telecommunications.- Provide strategic IT guidance to clients, aligning technology initiatives with their business objectives.- Develop and oversee the implementation of IT strategies, policies, and procedures.- Ensure clients' IT infrastructures are secure, compliant, and optimized for performance.- Act as a liaison between the client's executive team and IT service providers.

Resolving escalated service issues while coaching other engineers to resolutions, engineering and implementing complex projects, and maintaining and overseeing the technology of their assigned accounts. Maintaining Hybrid-Cloud environment while leveraging industry standards to help automate and assist operation cost.Design and maintaining of DHCP, DNS, IIS, E-mail service, replication service and print service for Windows Server 2008 , 2012, 2016 and 2019.Enterprise architecture of data resilience with emphasis on decreasing RTO.Manage Active Directory, Exchange 2016, Sharepoint and Microsoft Dynamics.Utilize and Manage Citrix products including XenDesktop and Xenapp and XenServer Setup and Maintain Application Load Balancers.Provide assistance to Support Staff for issues relating to clientsDocument and maintain procedures and deploy solutionsPatch Management using Enterprise Application softwareInvestigate new technologies that will improve efficiency and solve problemsObtain certifications related to position and demonstrate motivation on education outside of experienceMaintain existing documentation relevant to IT Services including Auditing, Policies and Procedures.Focus on dynamic solutions to automate processes via Administrative Scripting

Manage DHCP, DNS, IIS, E-mail service, replication service and print service for Windows Server 2003, 2008 and 2012.Manage Active Directory, Exchange 2007, Sharepoint 2003 and 2010, Team Foundation ServerUtilize and Manage Citrix products including XenApp and XenServer Support and maintain a large farm of Windows Servers in a virtualized environmentSetup and Maintain Citrix NetscalerProvide assistance to Support Staff for issues relating to clientsDocument and maintain procedures and deploy solutionsPatch Management using Enterprise Application softwareInvestigate new technologies that will improve efficiency and solve problemsObtain certifications related to position and demonstrate motivation on education outside of experienceMaintain existing documentation relevant to IT Services including Auditing, Policies and Procedures.Focus on dynamic solutions to automate processes via Administrative Scripting

Manage DHCP, DNS, IIS, E-mail service, replication service and print service for Windows Server 2003, 2008 and 2012.Manage Active Directory, Exchange 2007, Sharepoint 2003 and 2010, Team Foundation ServerUtilize and Manage Citrix products including XenApp and XenServer Support and maintain a large farm of Windows Servers in a virtualized environmentSetup and Maintain Citrix NetscalerProvide assistance to Support Staff for issues relating to clientsDocument and maintain procedures and deploy solutionsPatch Management using Enterprise Application softwareInvestigate new technologies that will improve efficiency and solve problemsObtain certifications related to position and demonstrate motivation on education outside of experienceMaintain existing documentation relevant to IT ServicesFocus on dynamic solutions to automate processes via Administrative Scripting

Prepare the team for new product / service releases and stay on the forefront of emerging industry practices, ensuring compliance with IT security and general controls. Primary IT contact for Online Sales Operations, Inside Sales, Finance, and HR - responsible for solving issues, driving enhancements, and improving support for all IT related functions: application support, infrastructure support, and service delivery. In charge of software upgrades, revisions, fixes and patches as mandated by the vendor. Design, develop and document specifications throughout the project life cycle. Help desk end user support and printer support.

Support sales, providing technical input and in quoting standard and custom solutions;Create appropriate process document related to integration efforts;Coordinate with engineering in development of products and documentation;Coordinate with purchasing and manufacturing for management and timelyimplementation of quoted solutions and appropriate documentation;Support manufacturing facility as required, providing support on technicalissues;6) Attempt to identify improvements in efficiency in processes and improvements inproducts and services and provide input to continuous improvement team.

Provide direct phone & e-mail support for customers & potential customers; Assist users in troubleshooting over the phone & via e-mail - providing expertise, along with BIOS & driver files to solve problems and reduce unnecessary RMAs; Inform Tech Support Manager about anomalies that require Engineering investigation correction in manufacturing processing; Configure systems to duplicate & troubleshoot customer problems; Contact other manufacturers’ support departments to help customers; Attempt to identify improvements in efficiency in processes and improvements in services and products and provide input to continuous improvement team.

Schedules and coordinates flow of work within or between departments of manufacturing to expedite production. Reviews master production schedule and work orders, establishes priorities for specific customer orders, and revises schedule according to work order specifications, established priorities, and availability or capability of workers, parts, material, machines, and equipment.

Perform basic testing in Engineering lab environment; Data entry for lab activities and testing results; Conduct extensive testing using various software platforms & networking solutions; Perform thermal testing on products using temperature chamber; Support customer service personnel in diagnosing field issues with products; May conduct special projects as requested by the Test Engineering Manager; Attempt to identify improvements in efficiency in processes and improvements in products and services and provide input to continuous improvement team.

Responsible for ordering, shipping, receiving, organizing, and merchandising inventory. Perform monthly inventory audits and reconcile discrepancies. Assists customers with the purchase of Company products and services, features, accessories and bill payments. Answers inbound calls and assists sales representatives. Processes paperwork and performs other duties as assigned by management. May sell all products and services offered by the Company.

Sells all products and services offered by the Company. Help employees meet all sales objectives. Handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders. Maintain strong knowledge of all Company products, accessories, pricing plans, promotions, and service features. Maintain knowledge of competitive offers and provide critical market and help adapt sales team. Handle service inquiries from customers. Provides efficient, courteous customer service and assistance in all aspects of product offerings and services.