Sofia Tavera, Pmp Email & Phone Number

• Implemented over $123,000 worth of business
• Manage an average book of business up to 15+ clients at any given time
• Responsible for overseeing client development, project team communication and execution of the project goals and timeline to meet business metrics
• Consult with clients to determine operational needs and advise on best methods and practices tailored to their day to day operations and long-term agenda
• Develop and maintain effective, proactive relationships and communications with clients by partnering with various ADP departments to contribute to a successful overall client experience
• Facilitated directly with clients and third-party vendors for system compatibility for multiple HRIS needs including, HR reporting, time and attendance and paid time off data, and certified payrolls

Orlando, Florida

• Researched, analyzed and resolved various technical questions regarding the payroll input/process presented by clients and other ADP representatives
• Worked on various projects including New York Pay Statement Compliance, resolution-based queues and mentoring new hires
• Consistently relied upon to work manager and senior leadership escalations which consists of providing resolutions in 48 hours or less
• Effectively executed inbound and outbound client communication with high quality in accordance with ADP regional expectations

Orlando, Florida Area

Miami/Fort Lauderdale Area

Orlando, Florida Area

• Participated in a ten week leadership development internship at a GCR Tires and Service branch
• Learned various different aspects of the rebranding of the GCR brand and the various branches of the tire industry and services offered by GCR Tires and Service
• Shadowed various office and service mangers in different areas of store operations including service, invoicing, sales, and managerial aspects
• Completed a SWOT analysis to help improve store functions and locate areas of improvement
• Facilitated in developing different excel documents to facilitate the invoicing processes
• Able to learn to various different computer programs of Bridgestone Americas

Miami, Florida

• Assisted with students with disabilities
• Able to work with a diverse group of people
• Strong interpersonal, leadership, and group presentation skills
• Participated in various different training seminars about leading different students
• Raised over $1,200 in a month and a half toward the local food bank of North Carolina
• Worked alongside different campus administrators and staff to enrich the orientation experience

Miami, Florida

• Able to handle student cash and check payments
• Comprehensive knowledge of University tuition, fees, and various waiver programs
• Reliable to abide by the federal rules of FERPA when dealing with student accounts over the phone
• Assisted students over the phone and in person in dealing with their account questions in English and Spanish

Longwood, FL

• ATEC System is an international company which focuses on providing transportation services as well as secure documentation, warehousing and order management services with a focus and expertise in the food and beverage.
• Dependable to multitask and complete various different tasks correctly in a timely manner meet various deadlines
• Adhered to a strong code of ethics when dealing with customers payments and account sensitive information
• Communicated with over 30 different customers and vendors both verbally and non-verbally in both English and Spanish

Bachelor’S Degree, International Business/ Management, Alumna

Activities and Societies: Alpha Kappa Psi, Alpha Chi Omega, Alternative Breaks,Relay For Life, Peace Corps Prep Program, Peer Mentor, Peer.

Bachelor’S Degree, International Business, Junior

Completed one semester abroad in Skema Business School located in Sophia Antipolis, France, an area of high technological innovation..