Tawana Thomas-Purvis, Ms Email & Phone Number

Alexandria, Virginia, United States

Alexandria, VA

Manager of a diverse Data Science and Data Analytics Team. We manage the data needed to impact the Digital Experience by finding trends, feeding data back to the development teams, and providing insights to the Product Owners of the User and Digital Experience.

Washington D.C. Metro Area

Hired to manage the release process for the Health Information Exchange (HIX) program. This program manages the implementation of all Affordable Care Act (ACA) regulations. Established processes to manage the release for each project including scheduling, communication, and oversight of release.Key Contributions:o Activities Baselined - Established a.

Washington D.C. Metro Area

Recruited to manage a team of seven experienced Configuration Management professionals. Also, document CM policy per ITIL and CMMI Level 2 guidance. The Configuration Management Plan (CMP) and key processes were identified and documented to be used by the organization. Resources managed included Mainframe, mid-tier, and user interface changes. Key.

Washington D.C. Metro Area

Hired as the second Configuration Manager to manage and oversee the TeamTrack / Serena Business Manager (SBM) Issue tracking tool. This position was needed to give the client (GSA) the confidence in the skillset of the engineers managing the tools within the agency. Upgrading the system to current version and creating a process to upgrade and patch the.

Strategic leader, Profit and Loss Manager and Account representative for Williams Lea, Inc at the law offices of the Dow Lohnes, LLC. Managed a staff of 4 Service Desk associates and supported 120 lawyers, 250 admin/support staff and a remote location in Atlanta, GA.Key Contributions:o Converted from a Help Desk to a Service Desk – Planned and converted.

Visionary leader and configuration analyst of the Serena TeamTrack system. Worked with Testing Team, Development Team to create a system to track inventory for the U.S. Army around the world using RF-ID technology. Key Contributions:o WorldWide Tracking System for U.S. Army – Using the Serena TeamTrack system and working with Serena development team.

Washington D.C. Metro Area

Motivator of a small team of Service Desk Professionals and back-up to the elusive Network Administrator. Assisted team in configuring desktop applications and assisted the Network Administrator by providing real-life experience for troubleshooting and installation.Key Contributions:o Service Desk Organization – Scheduled resources to rotate weekend.

Traveled in the DC downtown area as a network/desktop troubleshooterProvided desktop training in Microsoft Office and Windows XP to users as requestedAssisted companies manage back-up, web, and file serversProvided overall helpdesk support to various companies from general questions, file recovery, and troubleshooting application issues.

Sr. Help Desk professional mentored under Network Engineers. Supported over 300 users in Windows, MS Office, and other applications. Planned and implemented the Issue tracking system within the organization.Key Contributions:o User Friendly Newsletter – Created a newsletter for the users of the organization to learn tips and tricks for using MS Office and.

Master Of Science - Ms, Data Analytics / Science, A

Bachelor’S Degree, Digital Communication And Media/Multimedia, 3.51

Computer Network Engineer, Novell

Studied Novell Networking and Microsoft Networking

Applied Mathematics

Applied Mathematics

Master Of Science - Ms