• Researched and identified influencers using Instagram, Hashfame, and tools like Qoruz and HypeAuditor; maintained data, including commercial terms, in Google Sheets.• Managed influencer outreach via email, calls, and DMs; planned and executed campaigns, tracked ROI with Google Analytics, and created proposals using Canva.

• Greeted customers, listened to their concerns, provided assurance, and offered further assistance, ensuring a positive customer experience.• Managed live customer interactions and handled calls and emails for customer support.• Utilized SAP CRM to check customer and product details, verify defective products, and manage non-repairable & repairable products.• Created Goods Acknowledgment Notes (GAN) in SAP CRM for replacement and refund processes, and coordinated product shipments to service centers.• Raised installation and home service requests in SAP CRM & Salesforce, and followed up with brands and cluster service managers for replacement and refund approvals.