Tyler Wilson Email & Phone Number

Minneapolis, Minnesota, United States

• Led full-stack web development projects in Java for Mobile Device Management (MDM) platforms, using Agile and Scrum methodologies.
• Designed and implemented database access layer with MySQL, JPA, and Hibernate to efficiently manage inventory data for large-scale deployments of thousands of devices.
• Facilitated refinement sessions, mentored teammates, and shared domain knowledge to enhance team dynamics and productivity.
• Independently designed solutions for user stories, resolved product issues to meet SLAs, and collaborated with cross-functional teams on feature areas.
• Drove innovation through proof-of-concept projects with new Apple technologies and addressed technical challenges in modularizing a legacy code base.
• Managed support escalations, provided on-call support, and collaborated with product management to prioritize feature backlog aligning with strategic objectives.

Minneapolis, Minnesota, United States

• Providing personalized support for system administrators using Jamf's Pro, School, and Now MDM platforms.
• Facilitating communication between Support, Engineering, Product, and customers to address product issues effectively.
• Taking ownership of escalated technical support cases for enterprise customers on Linux and Windows Server clusters with Java, Apache Tomcat, and MySQL stack.
• Supporting macOS, iOS, iPadOS, and tvOS devices through integrations like REST API, LDAP, SSO, Distribution Points, and Bash scripting.
• Skilled in system administration with expertise in performance analysis and SQL database manipulation.
• Obtained certifications as Jamf Certified Tech, Admin, and Expert showcasing proficiency in Jamf technologies.

Colorado Springs, Colorado, United States

• Supported various Microsoft products like Exchange, SharePoint, Dynamics CRM, Intune, Windows Server, Active Directory, Office, Azure, SCCM, and more.
• Worked closely with Microsoft engineers to resolve critical level support cases using effective troubleshooting techniques.
• Took on the role of shift lead, managing team performance and handling complex issues for prompt resolution and client satisfaction.

Colorado Springs, Colorado, United States

• Developed embedded software for a phased-array radar system in Eglin, Florida as part of a Department of Defense contract.
• Created emulation in C for multiple radar subsystems and their intercommunication protocols in a new project prototype.

Colorado Springs, Colorado, United States

• Created the user interface for a web application using ASP.NET MVC, AngularJS, JavaScript, HTML5 and CSS.