Thanh Nguyen Email & Phone Number

United States

- Implemented and integrated 3 functional buttons with Supabase backend for data management, achieving a 90% improvement in data processing efficiency.- Conducted comprehensive codebase reviews, identifying 20+ areas for enhancement, and implemented refactoring, resulting in a 15% reduction in time and elevated code quality.

United States

- Developed automation tests with Cypress to reduce manual testing on website’s features.- Implemented utilities in Typescript to reconcile calls to the backend API to maintain organization and repeat code.- Built backend routes that includes Pytests with Flask to generate fake data for frontend Cypress testing and retrieve specific information from the database.- Reported bugs to the development team’s feature in an agile workflow and assisted in bug resolution to improve work quality.- Monitored feature performance on NewRelic and AWS Cloudwatch to report errors to the development team to find a solution for the issue.

- Supported Module Instructor in lectures about ReactJs, specifically React Context and modernized lecture project to improve students' understanding.- Mentored incoming Teaching Assistants to better support learning students in the basics of JavaScript and ReactJs. - Oversaw 5-10 student progresses per cohort, provided feedback to support the Cohort Instructional Assistant on areas they may be struggling and helped students improve their understanding on areas of struggle.

Supported students with lectures on data structures, algorithms, intro to Javascript, Express, Sequelize, React, Redux, Intro to Python, Flask, SQLAlchemy, SQL, HTML5, CSS3 and more. Outside of lectures, oversaw 50+ students developing applications and provided some guidance to their success. Arbitrated for conflicts between students and instructors.

- Monitored student questions on Slack to provide clarity on concepts and examples to improve their understanding in the basics of JavaScript and Reactjs. - Guided students on projects to help them better understand concepts in JavaScript and Reactjs.- Supervised 15-20 students on their first fullstack project with ReactJs and Express-Sequelize.

Peabody, Massachusetts, United States

The middle person between two businesses, that assisted on the export of goods to different countries via air and ocean. Main responsibilities included: the declaration of goods for customs, ensuring all products move under regulations, and provide high customer service. - Managed and executed 5 daily reports internally and externally that showed the current status of the shipments from start to finish.- Received “Curiosity” award for 2019 in January 2020, which is granted to one person out of the entire branch yearly. Award is given to individuals who are "curious" to know more within their department and outside of their job position.- Received two “On The Spot” awards in December 2019, for high customer service on 2 major accounts.

North Reading, Ma

Temporary hire through a staffing agency to support the property manager transition five locations to a new property management company before permanent hire started. The position required introducing the company to tenants and vendors at the different locations to ensure they are provided the correct contact for future support.- Trained permanent hire on the responsibilities and transitioned position prior to leaving.- Managed at least 20 invoices a day from vendors and corresponded with the accounting team to ensure invoices are paid timely. Many of the invoices were 2-3 months behind due to transition and required further investigation.- Collaborated with another tenant coordinator at a different branch to understand the organizational system and recreated it for the property manager.( i.e. created a vendor list for each property, reorganized cloud and physical filing system, and created a list of logins and passwords for utilities.)

The liaison between manager, affiliates, and marketing companies. Handled computer hardware issues with printers, emails, website, and telephones. Daily tasks included sorting paperwork into according files, assisting the accountant with monthly reports and payments, coordinating General Manager’s and road representatives’ schedule, and assisting customer service teams with billing, collections, and service requests. Occasionally assisted warehouse manager with organization of instruments to repair technicians and other Rayburn locations.- Acted as supervisor by responding to email correspondences, running reports on declined payments for customer service teams, and handling chargebacks when the supervisor was out of office..- November 2017-March 2018, proposed a marketing strategy to sell items on our eBay to increase revenue during our slower months and executed the project with manager’s approval. - March 2017-July 2017, revised outdated rental contracts and updated information onto the website for upcoming rental season.- Created advertisements and maintained social media to help promote the company.- Deployed and managed plans for full inventory check and organization during January and February. - Developed enriched emails and templates and assisted in redesign of website by writing HTML/CSS - Assisted in revision of legal forms and documents.

Boston, Massachusetts

Determined daily goals and formulated financial plans for the day as well as documented final numbers with organized paperwork into appropriate files. Coached sales associates with customer interactions to improve sales and created tasks to maintain store visuals. - Promoted from sales associate within 3 months of hire.- Exceeded 10% of the company's monthly goal each month I was with the company.- Assisted Newbury store location multiple times and helped exceed the company goal for the day.

Copley Place

Partook at the first store location to help promote the brand and their upcoming store locations. Our main goal was to promote the brand to customers with fashion advice and product knowledge and create a baseline for future sales goals. - Promoted from sales associate within 3 months.- Trained new sales associates and keyholders with product knowledge and retail store procedures.- Assisted manager and sales associates to maximize sales by 10%.- Produced visuals of merchandise when the new season products came in to increase customer traffic.- Participated as stylist for Mass. General Hospital’s annual fashion show.- Recognitions: Top Sales Monthly and Top Sales Weekly a month after I started with the company.

Prudential Center

Handled customer inquiries, cashier, and provide gift-wrapping services. Goal was to maximize sales and maintain store visuals while in school full time. - Maintained and updated visual displays with new products.

Stillings Dining Hall

My main responsibilities were to continuously fill the line of food at the grill station and to keep the area clean. Often times, I was transferred to other stations to support my peers. I only worked this position during the Fall and Spring Semester while I attended University of New Hampshire for my degree.- Held a record for producing 400 quesadillas within 2 hours of my 4 hour shift.

Monitored and processed incoming shipments while maintaining inventory data. Supported sales associates with products and restocked the sales floor. Prepared and organized new products for upcoming floor-sets. Held position during the summer and winter months when I wasn't in college. - Processed 200+ incoming items within 4 hour shift so it was ready to be put on the sales floor.

Wollaston, Ma

>Dental Assistant: I helped cleanings to performing cavity fills and cleaning instruments and room after procedures.> Secretary: handled appointments and insurance coverage as well as business arrangements for the dentist.> Cleaned the dental office> Designed basic layout of website: www.hancockdental.com

Full-Stack Development

Bachelor’S Degree, Anthropology

With my free time, I took extra courses that further expanded my interest in the creative arts, so I minored in Classics.

Bachelor'S Degree, Anthropology

Study Abroad Fall 2013- The university provided a course in osteology which is not available in the U.S.

Education record

Completed introductions to entrepreneurship, marketing, and microeconomics.