Taya Cunningham Email & Phone Number

United States

- Proficiently operated Prism, an order processing system, to manage and process customer orders for big box retailers such as Costco, Walmart, Target, CVS, and more. - Ensure timely release of customer orders within 4 hours in compliance with company standards.- Provide customers with current information on stock availability, manage potential order adjustments, and collaborate with distribution centers to ensure timely and complete order fulfillment.- Spearheaded the evaluation process to ensure all Hain Celestial customers met the requisite criteria for transaction approval, contributing to a seamless and compliant business environment.- Maintained documentation of events in IMS, guaranteeing an organized record of business activities.

Wichita, Kansas, United States

• manage the day-to-day call center operations for over 300+ employees across three different sites in Kansas, New Mexico, and Illinois• Training and coaching of interviewers remotely through use of Microsoft Teams, Lync, and Cisco Jabber• Supervise inbound and outbound calls to make certain NORC is collecting high quality opinion research for its contractors• Use Voxco Acuity Prod and Cisco Jabber to effectively process survey respondent requests and answers in accordance with NORC policy and procedures including advanced letter processes to send respondents• Respond to emails and voicemails via Microsoft Outlook and setting call backs as appropriate in Voxco Command Center.• provide coaching, data integrity checks, and build schedules for call center employees• Maintained call center database by entering information. Kept equipment operational by following NORC procedures• promote open communication, track team performance, and identify training needs•Process survey rewards, display exceptional customer service for respondents calling in for technical issues

Wichita, Kansas, United States

Manhattan, Kansas, United States

Film weddings and document a client’s wedding day.• Direct wedding participants for creative and artistic shots. • Planned a head of time to ensure clients’ needs were met and prepared for any unexpected changes.• Shot over 120 hours of video using a Sony A7Sii and Sony A600• Collaborated successfully with a variety of personalities and work styles.

New York, New York, United States

• Filmed several short, scripted videos remotely in Wichita Kansas for Sock Eye Media. • Hands-on experience in studio management • Effectively managed multiple actors, shot locations, costumes, and scene continuity.• Collaborated with editing teams to ensure all requests were fulfilled

Wichita, Kansas, United States

• Assist patients with medication pick-up.• Accurately answered questions for insurance needs and knowledge to help patient make the best decision on how to fill prescriptions for quantities and insurance purposes. • Performed electronic transactions using a cash register in processing payments for store products, including those for our pharmacy services. • Work with a multi-line phone answering patient needs and prescription refills. • Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.

Wichita, Kansas, United States

• Created and co-edited WSU sports team footage and interviews. • Used Adobe Premiere Pro and Audition to edit video footage• Performed voice acting work for promotional videos and public service announcements• Attended and filmed university athletic events

Phillipsburg, Kansas, United States

• Served as a dedicated and enthusiastic waitress 5-6 nights weekly. • Write down guest’s orders, memorize orders, and taking account of any allergies or special requests they may have. • Receive in-depth training for proper food handling techniques. • Memorize restaurant menu and make suggestions to boost sales• Accurately handled all financial transactions and provided customers with the proper change.