Technical advocate and thought leader for Nueterra Capital. Coordinating technology enhancements and integration between Nueterra Capital and it's subsidiaries and their IT vendors.

★ Managed a team of 12 people including three managers for end-to-end support through help-desk, technical desktop support, audio visual, and technical writing.★ Budgeting: responsible for an annual operational budget averaging $500K and annual capital budgets ranging from $200K to $700K.★ Define and manage departmental short and long-term goals that aligned with the organization master-plan.★ Managed departmental/organizational projects☆☆ Designed and implemented technology infrastructure for departments to meet programmatic goals within space limitations.☆☆ Researched and deployed of hardware, network, telecom, and other technical necessities for four new campus center locations. ★ IT infrastructure strategic planning and development☆☆ Infrastructure projects focused on improving enterprise software from Track-It to FootPrints, Ad Astra from 5.1 to version 7.0, and Odyssey PCS from 5.5 to 7.0 version.☆☆ Co-managed the transition to cloud based infrastructure.★ Provided strategic recommendations for executive-level action☆☆ Member of the Strategic Planning team representing the areas of technology and customer service. Responsible for setting and achieving these goals for the department.☆☆ Provided recommendations to decision makers on new site acquisitions with the technology opportunities and shortcoming.★ Enterprise, SaaS, Cloud, & desktop systems management*☆☆ Ad Astra (Enterprise, SaaS)☆☆ Footprints (Enterprise, SaaS) (backup admin)☆☆ Cbord Odyssey (Enterprise, Desktop Application then SaaS)☆☆ DreamSpark, also known as MSDNAA (Cloud)☆☆ Facility Commander (Enterprise, Desktop Application)☆☆ Omnilert e2Campus: (Enterprise, Cloud)☆☆ Absolute Lo Jack (Enterprise, SaaS, MDM)☆☆ Track-It (Enterprise, Desktop Application)*Skills include: configuration, deployment, administration, documentation, training, and support.

★ Managed a team of 9 people.★ Enterprise software research, design, configuration, deployment, support, administration, and training☆☆ Designed and implemented an identification-card-based access system. The project resulted in a door access system that allowed campus safety to grant qualified interior and exterior access and monitor use of 12 buildings through a centralized system.☆☆ Deploy and administrated Everbridge Software as a Service (SaaS) for mobile device management (MDM).☆☆ Led the partnership of University with Rave Wireless and Sprint. The partnerships offered affordable plans to our constituents, emergency communication/notification and a mobile social platform.☆☆ Worked with Nursing and Education departments on using digital books and tablets for students. ★ Demonstrated ability to apply IT in solving business problems☆☆ Successfully reduced expenses by 50% for annual hardware and software updates on 41 sites nationwide by strategically transitioning the technology upgrade responsibilities to in-house staff.☆☆ Managed the deployment of technical support teams for a yearly software refreshment project across 41 campus centers in 21 states.☆☆ Evaluated the high-traffic times to deploy additional IT resources.★ Coordinated IT training on enterprise systems, standalone software and hardware.★ Provided the CIO reports compiled from data mining different enterprise systems, surveys, Google Analytics and other resources.★ Enterprise, SaaS, Cloud, & desktop systems management*☆☆ Ad Astra (Enterprise, SaaS)☆☆ Cbord Odyssey (Enterprise, Desktop Application then SaaS)☆☆ DreamSpark, also known as MSDNAA (Cloud)☆☆ Facility Commander (Enterprise, Desktop Application)☆☆ Omnilert e2Campus: (Enterprise, Cloud)☆☆ Track-It (Enterprise, Desktop Application)☆☆ Everbridge (Enterprise, SaaS, MDM)☆☆ Rave Mobile (Enterprise, Cloud, MDM)*Skills include: configuration, deployment, administration, documentation, training, and support.

★ Troubleshoot network, Windows based hardware and software, smart phones, mobile data card, and computer-related problems★ Identified and recommended policy decisions☆☆ Implemented a Service level agreement (SLA) for service and support requests summited to the IT department.☆☆ Implemented the process for electronical request for meeting rooms and classroom.★ Supervised help-desk employees★ Enterprise software research, design, configuration, deployment, support, administration, and training☆☆ Deployed and administrated Rave Wirelesses and Sprint mobile solution.☆☆ Implemented university-wide ITIL based help desk/IT system (Track-It) providing user and automated technical support requests, inventory, notification, Service Level Agreement (SLA) and reporting to all level of users. The system increased productivity and accountability for the department with more than 1,000 tickets closed per month.☆☆ Established an electronic request and scheduling system (Ad Astra Solution) for more than 200 classrooms and gathering spaces, including necessary physical resources. Managed data gathering for multiple campus departments, training and implementation.★ Enterprise, SaaS, Cloud, & desktop systems management*☆☆ Ad Astra (Enterprise, SaaS) (2003 – 2016)☆☆ Cbord Odyssey (Enterprise, Desktop Application then SaaS) (2004 - 2016)☆☆ DreamSpark, also known as MSDNAA (Cloud) (2004 – 2016)☆☆ Facility Commander (Enterprise, Desktop Application) (2007 to 2016)☆☆ Track-It (Enterprise, Desktop Application) (2003 – 2013)☆☆ Rave Mobile (Enterprise, Cloud, MDM) (2006 – 2008)*Skills include: configuration, deployment, administration, documentation, training, and support.